AR Collections Specialist: Resolve Payments & Disputes

Antal; Łódź; On-site; PLN 39,000 - 78,000; Full time

Job summary

Antal in Łódź is seeking a proactive Collections Specialist to manage overdue invoices and optimize cash flow. You will contact customers, negotiate payment arrangements, and resolve disputes to keep accounts current.

Collaborate with sales and operations to address discrepancies, maintain records, and support audit and compliance activities. S/4HANA experience is preferred for this role.

Qualifications

• Strong customer communication and relationship management.
• Ability to build relationships with customers and internal stakeholders.
• Strong cross-functional collaboration skills.
• Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Identify and support process improvement opportunities.
• Proactive approach and ownership of responsibilities.

Responsibilities

• Manage end-to-end collections for overdue invoices.
• Proactively contact customers via phone and email to follow up on payments.
• Negotiate payment arrangements within guidelines.
• Resolve billing disputes and escalate complex cases to senior staff.
• Execute reminders, dunning cycles, and outbound collection calls.
• Maintain accurate records in relevant systems.
• Collaborate with sales, operations and dispute teams to address discrepancies.
• Support cash application and account reconciliation.
• Analyze account statuses and monitor invoices.
• Prepare statements, payment reminders, and status reports.
• Support audit requirements with necessary documentation.
• Prepare write-off proposals and pre-legal documentation.

Skills

Customer communication

Relationship management

Cross-functional collaboration

Detail orientation

Analytical skills

Process improvement

Strategic initiatives

Tools

S/4HANA

Job description

Antal in Łódź is seeking a proactive Collections Specialist to manage overdue invoices and optimize cash flow. You will contact customers, negotiate payment arrangements, and resolve disputes to keep accounts current.

Collaborate with sales and operations to address discrepancies, maintain records, and support audit and compliance activities. S/4HANA experience is preferred for this role.