Application Support / Managed Services Engineers (.NET)

Spyrosoft Ltd; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Spyrosoft Ltd is seeking Application Support / Managed Services professionals with a .NET background to join teams responsible for supporting and maintaining business-critical applications in Poland. Roles vary from 2 years to Senior level, focusing on application support or production support depending on project.

You will work across monitoring, incidents, logs, and coordination with dev/infrastructure teams; on-call/3-shift models may apply; strong English required; cloud experience a plus; a

Qualifications

• 2+ years in Application/Production/Managed Services or a similar technical role
• Technical background in Microsoft/.NET ecosystem
• Ability to understand application architecture and troubleshoot issues
• Experience with logs and monitoring
• Knowledge of databases, APIs, integrations, and environments
• Cloud environments (Azure, AWS) are a plus
• Familiarity with ITSM tools is beneficial
• Excellent communication and collaboration across teams
• English at B2 level or higher
• Willingness to work in a support environment

Responsibilities

• Provide L2/L3 and advanced L4/L5 application support
• Support and maintain applications in a production environment
• Monitor application health and investigate incidents
• Analyze application logs, errors and system behaviour
• Troubleshoot technical and application-related issues
• Support configuration, administration and application changes
• Perform root cause analysis and support problem resolution
• Participate in knowledge transfer and application transition activities
• Cooperate with development, infrastructure, cloud and business teams
• Support releases, deployments and production changes
• Maintain technical and operational documentation
• Work within incident, problem and change management processes

Skills

Analytical skills

Problem solving

Communication skills

Proactive approach

English (B2)

Tools

ITSM tools

Cloud environments (Azure/AWS)

Job description

Project Description:

We are looking for Application Support / Managed Services professionals with a .NET background to join teams responsible for supporting and maintaining business-critical applications. We have opportunities for candidates with different levels of experience – from professionals with around 2 years of relevant experience to Senior-level specialists. Depending on your experience and the project, the role may focus on Application Support or more technical Managed Services / Production Support activities.

Working models : Depending on the project and team, different working arrangements may be available, including: Regular business-hours support with on-call duties 24/7 support organised in a three-shift model The exact model will depend on the specific project and position. Important This is not a typical .NET Developer position. We are looking for people who have technical knowledge of .NET-based applications to understand how they work, investigate issues and support them effectively in production. The role can range from application administration and operational support to deeper technical troubleshooting and advanced support, depending on your experience.

Required Qualifications:

• 2+ years of experience in Application Support, Production Support, Managed Services or a similar technical role
• Technical background in the Microsoft / .NET ecosystem
• Ability to understand application architecture and troubleshoot technical issues
• Experience working with and analysing application logs
• General understanding of databases, APIs, integrations and application environments
• Experience with cloud environments (Azure, AWS or similar) would be an advantage
• Familiarity with monitoring, ticketing or ITSM tools would be beneficial
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes and propose effective solutions
• Good communication and interpersonal skills, with the ability to communicate clearly with technical and non-technical stakeholders and collaborate effectively across teams
• A proactive and responsible approach to resolving incidents and operational issues
• English at B2 level or higher
• Willingness to work in a support environment

Responsibilities:

• Providing L2/L3 and advanced L4/L5 application support
• Supporting and maintaining applications in a production environment
• Monitoring application health and investigating incidents
• Analysing application logs, errors and system behaviour
• Troubleshooting technical and application-related issues
• Supporting configuration, administration and application changes
• Performing root cause analysis and supporting problem resolution
• Participating in knowledge transfer and application transition activities
• Cooperating with development, infrastructure, cloud and business teams
• Supporting releases, deployments and production changes
• Maintaining technical and operational documentation
• Working within established incident, problem and change management processes