Analyst - Process Analytics - Trust & Safety 5A

Genpact PL sp. z o.o.; Kraków; On-site; PLN 56,000 - 67,000; Full time

Job summary

Genpact is seeking an Analyst for Process Analytics - Trust & Safety in Kraków. You will review and classify content across video, text, audio, and images to create training data for AI models while ensuring policy compliance.

You’ll identify non-compliant content, provide actionable feedback to improve policies, and collaborate with multiple teams to meet daily targets. The role requires a background in analytics or data science, with strong skills in Design Thinking and Microsoft Excel, and a

Qualifications

• Design Thinking experience with analytical problem solving.
• Proficiency in Microsoft Excel and data analysis.
• Relevant degrees in analytics, CS, statistics, or data science.

Responsibilities

• Review, rate, classify, annotate, categorize and label content to generate data sets for ML.
• Assess content for policy compliance (inappropriate language, intent, title/thumbnails).
• Analyze online videos, social media, web pages, and ads for compliance.
• Identify non-compliant content and flag for action; provide policy/tool/process feedback.
• Train team members and collaborate across teams to complete tasks.

Skills

Design Thinking

Microsoft Excel

Education

Bachelors - Business Analytics

Bachelors - Computer Science

Bachelors - Statistics

Masters - Data Science

Job description

Analyst - Process Analytics - Trust & SafetyReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description- Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.- Actively listen & review content for Inappropriate Language, Intent, Title / Thumbnails and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content. Also would require to review response from users, comprehend and re-review contentUnderstand and remain up-to-date with content policies and guidelines shared by the customerAnalyze online videos, social media, web page and advertising content for complianceExamine the content which could be in text, image, audio, video or other format dailyIdentify content that is not in compliance with requirements and flag for actionGive feedback for policies/tools/processes improvementsGain sound knowledge of adjacent and cross policies and not just limit to the policy assigned toTrain other team members regarding the daily tasks whenever important and requested by the managerCollaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks and dutiesSuccessfully graduating the training plan attached to the position and the tasksQualificationsBachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data ScienceCertificationsCCP – Certified Credit Professional - Credit Institute of CanadaCredit Institute of Canada, Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Information Privacy Professional, U.S. private-sector (CIPP/US) - International Association of Administrative Professionals (IAAP)International Association of Administrative Professionals (IAAP), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Risk Professional (CRP) - UdemyUdemyRequired SkillsDesign Thinking, Microsoft ExcelLanguagePolish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeFixed Term (Fixed Term)Job End Date2027-12-31Master Skill List -Process Analytics - Trust & SafetyRemote Type -OfficeWork Shift -With shift (Poland)Compensation Range-Initial Pay Starting From 5500 PLNWhy join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates