AI-Powered Support Operations Lead

Bending Spoons; Poland; Presencial; PLN 185.000 - 282.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Remote working

Learning and training support

Top health insurance

Relocation package

Parental support

Annual retreat

Descripción de la vacante

Bending Spoons is seeking a talented, driven collaborator to optimize customer support operations across a range of initiatives. You will help design scalable support systems, including AI-powered tools, and partner with Product and Engineering to translate support insights into product improvements.

The role emphasizes strong reasoning, ownership, teamwork, and excellent English communication as you help shape the customer experience for existing products and newly acquired ones.

Formación

• Reasoning ability to solve complex problems from first principles
• Strong drive and ownership over work
• Collaborative, reliable and transparent team player
• Excellent command of English in written and spoken form

Responsabilidades

• Improve customer support operations across multiple projects
• Build scalable support systems including AI-powered solutions
• Collaborate with Product and Engineering to drive product improvements from support insights
• Shape support for newly acquired products with integrated processes
• Use data and AI to measure performance and impact of changes

Conocimientos

Reasoning ability

Drive

Team spirit

Proficiency in English

Descripción del empleo

Bending Spoons is seeking a talented, driven collaborator to optimize customer support operations across a range of initiatives. You will help design scalable support systems, including AI-powered tools, and partner with Product and Engineering to translate support insights into product improvements.

The role emphasizes strong reasoning, ownership, teamwork, and excellent English communication as you help shape the customer experience for existing products and newly acquired ones.