Graduate Operations Lead: AI-Driven Support & Growth

Bending Spoons; Województwo mazowieckie; On-site; PLN 175,000 - 239,000; Full time

Benefits offered by this job

Incredibly talented, entrepreneurial团队

An exceptional opportunity for growth

All. These. Benefits.

Competitive pay and equity discounts

Job summary

Bending Spoons in Milan, Warsaw, and Madrid offers an opportunity for a talented, driven, collaborative individual to join its fast-growing team and help scale customer support operations.

You'll work with product and engineering to build AI-powered help tools, shape the support experience for newly acquired products, and contribute to the continuous improvement of customer service while maintaining high ethical standards.

Qualifications

• Strong reasoning and problem-solving from first principles.
• Ambitious, proactive, and responsible for work.
• Team-oriented and reliable with transparent communication.
• Proficient in English.

Responsibilities

• Improve customer support operations through projects such as adding external providers and redesigning how support is organized.
• Build scalable support systems including help centers, chatbots, automated flows, and AI-powered solutions that help users get fast, accurate answers.
• Collaborate with Product and Engineering to identify recurring issues and drive product improvements.
• Shape the support experience for newly acquired products, aligning operations, tools, and processes.
• Use data and AI to measure performance and identify improvement opportunities.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

Bending Spoons in Milan, Warsaw, and Madrid offers an opportunity for a talented, driven, collaborative individual to join its fast-growing team and help scale customer support operations.

You'll work with product and engineering to build AI-powered help tools, shape the support experience for newly acquired products, and contribute to the continuous improvement of customer service while maintaining high ethical standards.