AI Platform Ops Lead: Onboarding & Enablement

Technopride Ltd; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Technopride Ltd in Kraków, Poland, is seeking a CTOp(AI Platforms) for a contract engagement with one of our renowned IT clients. The role focuses on leading onboarding, support coordination, and end-to-end delivery for the Group AI Platform.

You will oversee onboarding requests, capture requirements, manage issues across engineering and platform ops, track SLAs, and drive continuous improvement with demos, playbooks, and dashboards.

Qualifications

• Bachelor's degree or above in CS/SE/IS or related field.
• 5+ years’ experience as a Project Manager / Business Analyst delivering software products end-to-end.
• Experience in complex enterprise environments.
• Experience in support operations and user-facing service mindset.
• Strong ability to handle high-volume inbound queries with structured triage.
• Comfortable dealing with ambiguity and multiple parallel requests.
• Calm, solutions-led approach for escalations.
• Ability to elicit requirements and document outcomes clearly.
• Proficiency with Agile methods and tooling (JIRA, Confluence).

Responsibilities

• Monitor and manage the Group AI Platform Teams support channel.
• Respond to user questions, troubleshoot first-line issues, and route queries to the right resolver groups.
• Ensure good user experience through clear, timely, and structured communications.
• Act as the primary point of contact for onboarding/migration requests.
• Engage users to understand objectives and guide onboarding requirements and platform capabilities.
• Capture onboarding inputs and translate into actionable requirements and next steps.
• Log, track, and chase bugs/issues across engineering and platform teams.
• Track onboarding and support requests end-to-end and provide status updates to stakeholders.
• Maintain and improve onboarding artefacts: FAQs, templates, playbooks, intake forms, dashboards.

Skills

Project management

Business analysis

Agile

JIRA

Confluence

Stakeholder management

Communication

Education

Bachelor's degree in CS/SE/IS

Tools

JIRA

Confluence

Job description

Technopride Ltd in Kraków, Poland, is seeking a CTOp(AI Platforms) for a contract engagement with one of our renowned IT clients. The role focuses on leading onboarding, support coordination, and end-to-end delivery for the Group AI Platform.

You will oversee onboarding requests, capture requirements, manage issues across engineering and platform ops, track SLAs, and drive continuous improvement with demos, playbooks, and dashboards.