Account Research & Resolution Analyst

U.S. Bank; Warszawa; On-site; PLN 70,000 - 90,000; Full time

Job summary

U.S. Bank is seeking a Research Resolutions Analyst to handle document processing, research, and record-keeping for customer accounts.

The role demands understanding of products, services, and procedures to investigate, document, and resolve requests while ensuring policy and quality standards. Key tasks include processing documentation, updating records, verifying transactions, and conducting research to support resolutions.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a related field.
• Typically three to five years of clerical and customer service experience.
• English proficiency at B2 level or higher.

Responsibilities

• Process and review customer account documentation in accordance with established procedures and service level agreements.
• Enter new account information and update existing customer records with accuracy and attention to detail.
• Record, verify, and reconcile customer transactions and account activity.
• Respond to customer inquiries via written or system-based channels, providing clear, accurate, and timely information.
• Resolve customer issues by identifying root causes, applying appropriate resolutions, and escalating when necessary.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Research Resolutions Analyst to handle document processing, research, and record-keeping for customer accounts.

The role demands understanding of products, services, and procedures to investigate, document, and resolve requests while ensuring policy and quality standards. Key tasks include processing documentation, updating records, verifying transactions, and conducting research to support resolutions.