Account Research & Resolution Specialist

U.S. Bank; Województwo mazowieckie; Hybrid; PLN 55,000 - 75,000; Full time

Job summary

U.S. Bank is seeking a Research Resolutions Analyst to perform document processing, research, and record-keeping for customer accounts. You will apply knowledge of products, services, and procedures to investigate and resolve requests in line with policies and service standards.

In this role you will review documentation, enter and update records, reconcile transactions, and collaborate with internal teams to deliver clear, timely resolutions while upholding regulatory and quality requirements.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a related field.
• Typically three to five years of clerical and customer service experience.
• English proficiency at B2 level or higher.

Responsibilities

• Process and review customer account documentation in accordance with established procedures and service level agreements.
• Enter new account information and update existing customer records with accuracy and attention to detail.
• Record, verify, and reconcile customer transactions and account activity.
• Receive, classify, consolidate, and summarize customer documentation and information from multiple sources.
• Conduct research to support resolution of customer inquiries, disputes, or requests, and clearly document outcomes.
• Prepare reports, maintain records, and provide administrative and operational support as required.
• Respond to customer inquiries via written or system-based channels, providing clear, accurate, and timely information.
• Resolve customer issues by identifying root causes, applying appropriate resolutions, and escalating when necessary.
• Ensure all work complies with internal policies, regulatory requirements, and quality standards.
• Collaborate with internal partners and teams to support effective and consistent customer resolutions.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Research Resolutions Analyst to perform document processing, research, and record-keeping for customer accounts. You will apply knowledge of products, services, and procedures to investigate and resolve requests in line with policies and service standards.

In this role you will review documentation, enter and update records, reconcile transactions, and collaborate with internal teams to deliver clear, timely resolutions while upholding regulatory and quality requirements.