Account Manager

Adform; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Global culture

Annual learning budget

Health & well-being benefits

On-site breakfast & snacks

Pet-friendly office

Referral program

Global perks

Job summary

Adform in Warsaw is seeking an Account Manager to join our Revenue & Operations team. You will manage, grow, and retain a profitable portfolio of clients, understanding their needs and delivering value with Adform solutions.

Report to the Regional Sales Lead, own the full customer lifecycle from Day 1, and coordinate with stakeholders to drive upsell opportunities and achieve broader business goals. The role requires strong communication, digital marketing know-how, and fluency in English or

Qualifications

• Experience managing a portfolio of clients in sales or account management.
• Strong understanding of digital marketing and programmatic media buying.

Responsibilities

• Manage, grow and retain a portfolio of clients to drive revenue.
• Retain and upsell to increase product deployment and profitability.
• Own the full customer lifecycle from Day 1, coordinating with Adform stakeholders.

Skills

Interpersonal skills

Negotiation skills

Presentation skills

Marketing knowledge

CRM systems

English proficiency

Communication skills

Tools

Salesforce

Gainsight

CMS systems

Job description

About The Role And Team

We are seeking an

About The Role And Team

We are seeking an Account Manager to join our Revenue & Operations team in Warsaw. In this role, you will report to the Regional Sales Lead and be responsible for managing, growing, and retaining a profitable portfolio of small-to-large clients. You’ll be expected to understand your customers' needs, anticipate challenges, and develop strategies to achieve aligned outcomes. By thinking strategically and planning, you’ll help drive broader business goals.

Additionally, you will manage Adform resources efficiently to meet customer objectives, identify upselling opportunities, and maximize profitability.

We hope you are ready to change the game! Be ready to:

• Know your customer’s business and needs, reinforcing the message that Adform is their best partner for success.
• Drive Adform's commercial success by retaining and growing customer relationships and upselling to increase product deployment.
• Own the full customer lifecycle from Day 1, bringing in the right Adform stakeholders and resources at the right time.
• Understand the customer's business and needs, translating them into Adform-supported objectives that realize customer value.
• Balance opportunities, resources, and profitability to ensure the right fit for both the customer and Adform.
• Be confident and capable when communicating Adform's strategy, thought leadership, use cases, and innovations.

Attitude First. Everything else will follow. We can grow together faster if you have:

• Good interpersonal and networking skills, including presentation and negotiation abilities, and are comfortable asking for and offering help when collaborating across the business.
• Strong understanding of digital marketing, programmatic media-buying and associated tooling and local competitive landscape.
• Strong communication skills in native language and/or English with a customer-oriented attitude.
• The ability to translate technical details for non-technical audiences.
• A structured approach to goals and challenges, ability to proactively develop and present solutions.
• A proactive and flexible approach, open mindset, and the ability to work independently with some supervision.
• Experience of Salesforce, Gainsight or other CRM and CMS systems.
• Adform’s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.

Our promise to you:

• Global, Dynamic Culture: Work in a highly dynamic, inspiring, and international environment.
• Accelerated Growth: Daily opportunities for rapid learning and professional development and annual learning budget to help you grow your skills and support continuous learning
• Supportive Leadership: Transparent communication and leadership committed to supporting your career trajectory.
• Comprehensive Health & Well-being: Robust healthcare benefits, including health (LuxMed VIP package with a dedicated account with the option to enroll a spouse, partner, or child) and accident insurance, to keep you covered.
• On-Site Breakfast and Snacks: Access to our on-site always full refrigerators offering breakfast, snacks and beverages.
• Pet-Friendly Policy: We welcome your Companions! We are very pet-friendly and happy to have your pet join you in the office
• Rewarding Referrals: Highly rewarding referral program to recognize you for bringing in top talent.
• Global Perks: Enjoy global perks, work anniversary celebrations, and company events designed to connect and celebrate success.

Diversity & Inclusion @Adform:

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.

We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.