Ad OPS Team Lead with English

Accenture Poland; Warszawa; Hybrid; PLN 75,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Access to extensive training packages

Employee Assistance Program

Job summary

Accenture Poland is seeking a Team Lead – Ad Operations in Warsaw to oversee a dynamic team of analysts in delivering high-quality advertising operations services. The ideal candidate should manage performance, provide coaching, and ensure effective execution of client workflows.

Key skills include experience in digital advertising, analytical abilities, and stakeholder management. The role offers a hybrid working model, enhancing work-life balance through flexible scheduling.

Qualifications

• Experience in digital advertising operations or programmatic workflows.
• Strong understanding of campaign lifecycle and workflow dependencies.
• Ability to manage multiple priorities and adapt to changing requirements.

Responsibilities

• Manage a team of analysts to ensure performance metrics are met.
• Provide coaching and career support to team members.
• Oversee workflow execution and adherence to processes.

Skills

Digital advertising operations

Analytical skills

Stakeholder management

Jira experience

English proficiency (C1)

Tools

Google Suite

Job description

Accenture Operations

Accenture is a leading global professional services company.

We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

At Accenture Operations we provide business process services for finance, procurement, supply chain, marketing, and sales.

Team Lead – Ad Operations

We are looking for an experienced Team Lead – Ad Operations to oversee a team of analysts responsible for delivering high-quality advertising operations services and ensuring successful execution of client workflows.

Key Responsibilities

• Manage a team of analysts, ensuring performance and SLAs/KPIs are met.
• Provide coaching and act as the team’s career counselor.
• Enforce core values and ensure team engagement.
• Align with leadership on team goals and expectations.
• Communicate and set clear expectations around goals, objectives, and targets.
• Manage workload, make work assignments.
• Conduct 1:1 meetings, daily huddles, weekly wrap‑ups and monthly reviews.
• Oversee workflow execution and adherence to processes.
• Act as primary point of contact for operators on workflow‑related questions, issues and escalations.
• Monitor risks and communicate to leadership/clients timely.
• Act as subject matter expert, shadow agents to ensure understanding of work and improvement opportunities.
• Manage ad‑hoc operational projects and process improvement initiatives.
• Identify improvement opportunities and communicate to delivery lead and client teams.
• Interface effectively with other teams, delivery leads and clients.
• Provide feedback on performance and receive proposals from team members.
• Develop and administer schedules, track holidays and sick leave.
• Collaborate with recruitment for candidate selection.
• Support onboarding of new joiners.

What We Expect

• Ability to project manage tasks or small teams.
• Experience in digital advertising operations or programmatic workflows.
• Strong understanding of campaign lifecycle and workflow dependencies.
• Solid knowledge of programmatic advertising and auction dynamics.
• Experience supporting workflows, training or coaching peers.
• Strong analytical skills and attention to detail.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities and adapt to changing requirements.
• Experience with Jira.
• Excellent time management and organizational skills.
• Strong communication skills for groups or client stakeholders.
• Comfortable with client‑facing tasks and contact.
• Strong ability to provide feedback.
• Empathy, kindness and patience.
• Strong sense of ownership and proactiveness.
• Ability to work independently.
• Sound behavioral track record.
• Availability for ad‑hoc scheduling requests (weekends, evening shifts).
• Quick acquisition of workflow knowledge and ability to guide the team.
• Strong understanding of SLAs, KPIs, client tools and needs.
• Proactive and collaborative mindset.
• Solution‑oriented approach.
• C1 level English proficiency.
• Solid knowledge of Google Suite.
• Readiness to work in a fast‑paced, evolving environment.
• Hybrid office presence 50/50 or more, depending on availability.
• Working through shifts Monday‑Sunday, including public holidays.
• Morning shift starts between 9 am and 11 am.
• Evening shift starts between 1 pm and 3 pm.
• Start times depend on business needs.
• Training period up to 5 weeks, conducted fully from the office.

Benefits

• Contract of employment.
• Individual support from a People Lead with a professional development path.
• Extensive training package (soft, technical, language, e‑learning, GenAI training, co‑financing of courses).
• Employee Assistance Program – legal, financial, psychological support.
• Access to share purchase plan and quarterly dividends.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to Worksmile benefit platform.

Equal Opportunity

Accenture does not discriminate on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All leaders are committed to building a stronger, more durable company and inclusion is core to our culture. Sustainability is a key responsibility embedded into everything we do.

Data Privacy

I hereby consent to the processing of my personal data for recruitment purposes, in accordance with GDPR. For further information on privacy, visit https://www.accenture.com/pl-pl/privacy-policy.