Account Director

JLL; Województwo pomorskie; Hybrid; PLN 519,000 - 778,000; Full time

Benefits offered by this job

Private healthcare

Cafeteria system

Life insurance

Employee assistance program

Hybrid work model

Job summary

JLL is seeking an Account Director to lead the Client account across Lease Administration, Transaction Management, Sustainability, and Facilities Services. You will be the senior point of contact, driving governance, client stewardship, and an end-to-end outsourcing journey for EU and UK markets.

This role requires strategic vision and hands-on leadership to own the account P&L, manage vendor relationships, ensure compliance, and develop the account team.

Responsibilities

• Act as the senior point of contact for the Cash Access UK account, owning the client relationship and overall account strategy end to end
• Lead and coordinate Lease Admin, Transaction Management, Sustainability, and Facilities Services under a unified One JLL model
• Guide the client through the transition to outsourced FM with trust and hands-on partnership
• Own the account's financial performance including revenue, budgets, savings targets, and Change Request management
• Direct vendor and supplier relationships ensuring SLAs, contracts, and performance metrics deliver value
• Ensure compliance with EU and local HSSEQ regulations across all markets served
• Lead, coach, and develop the account team with clear objectives and accountability
• Oversee governance, reporting, and risk management with timely escalation and accurate data

Job description

Location: Poland (Gdańsk), Spain (Madrid), Hungary (Budapest), Italy (Rome), or UK (Harlow)

JLL is looking for an Account Director to lead the Client account, acting as the single senior point of contact across Lease Administration, Transaction Management, Sustainability, and Facilities Services. This is a strategic leadership role for someone who can balance high-level client stewardship with hands‑on operational engagement, guiding a client through their first outsourced FM experience with confidence and care. You'll own the full account P&L, drive governance and compliance across multiple EMEA markets, and shape the "One JLL" approach that ties every workstream together. It's a role for a seasoned account leader who thrives on complexity, builds trust at every level, and turns strategic vision into measurable, on-the-ground results. If you want ownership of a high-profile, multi-market account where your judgment genuinely shapes outcomes, this is it.

What You'll Do

• Act as the senior point of contact for the Cash Access UK account, owning the client relationship and overall account strategy end to end
• Lead and coordinate the Lease Admin, Transaction Management, Sustainability, and Facilities Services workstreams under a unified "One JLL" model
• Guide the client through their transition to outsourced FM, building trust and confidence as a consultative, hands‑on partner
• Own the account's financial performance, including revenue, budgets, savings targets, and Change Request management, in partnership with Finance and Sourcing
• Direct vendor and supplier relationships, ensuring SLAs, contracts, and performance metrics deliver quality and value for money
• Ensure compliance with EU and local health, safety, security, and environmental (HSSEQ) regulations across all markets served
• Lead, coach, and develop the account team, setting clear objectives and fostering a culture of accountability and performance
• Oversee governance, reporting, and risk management, ensuring accurate data, timely escalation, and adherence to the client SLA

What We're Looking For

• A track record of leading complex, multi-market accounts across the real estate or facilities management spectrum
• Strong commercial acumen, with confidence managing an account P&L and driving value for money
• Natural relationship-building skills, with the ability to act as both a trusted advisor and a strategic steward of client interests
• A hands‑on, solutions‑oriented mindset - comfortable moving between strategic oversight and direct operational involvement
• Emotional intelligence and patience, especially when guiding clients new to outsourcing through change
• Solid understanding of EU and local health, safety, and compliance standards across EMEA markets
• Proven leadership capability, with experience building, motivating, and retaining high-performing teams
• Strong communication and stakeholder management skills, with the ability to influence at senior levels
• Flexibility to travel regularly across EMEA sites as the account requires

What You Can Expect From Us

• Competitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program
• Flexible Work Environment Hybrid model
• Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.
• Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.
• Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.
• Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.