Account Director

Jones Lang LaSalle Incorporated; Województwo pomorskie; On-site; PLN 320,000 - 420,000; Full time

Benefits offered by this job

Private healthcare

Cafeteria system

Life insurance

Employee assistance program

Job summary

Jones Lang LaSalle Incorporated is seeking an Account Director to lead a high-profile, multi-market client account across Lease Administration, Transaction Management, Sustainability, and Facilities Services. You will own the full P&L, drive governance and compliance, and shape a unified execution model across markets.

The role requires a proven track record in complex accounts, strategic stewardship, and hands-on delivery of outcomes.

Qualifications

• Experience leading complex, multi-market accounts in real estate or facilities management.
• Proven ability to own and drive account P&L and budgets.
• Strong advisory and governance capabilities with senior stakeholders.

Responsibilities

• Act as senior point of contact for client across Lease Admin, Transaction Management, Sustainability, and Facilities Services.
• Own the account's financial performance, including revenue, budgets and savings targets.
• Guide clients through transitions to outsourced FM with trust and practical support.
• Manage vendor relationships and ensure SLAs and contracts deliver value.
• Oversee governance, reporting and risk management with timely escalation.

Skills

Account leadership

P&L management

Stakeholder management

Multi-market coordination

Change management

EMEA market knowledge

Education

Bachelor's degree in business/real estate/finance

Tools

MS Excel

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Location: Poland (Gdańsk), Spain (Madrid), Hungary (Budapest), Italy (Rome), or UK (Harlow)JLL is looking for an Account Director to lead the Client account, acting as the single senior point of contact across Lease Administration, Transaction Management, Sustainability, and Facilities Services. This is a strategic leadership role for someone who can balance high-level client stewardship with hands-on operational engagement, guiding a client through their first outsourced FM experience with confidence and care. You'll own the full account P&L, drive governance and compliance across multiple EMEA markets, and shape the \"One JLL\" approach that ties every workstream together. It's a role for a seasoned account leader who thrives on complexity, builds trust at every level, and turns strategic vision into measurable, on-the-ground results. If you want ownership of a high-profile, multi-market account where your judgment genuinely shapes outcomes, this is it.What You'll DoAct as the senior point of contact for the Cash Access UK account, owning the client relationship and overall account strategy end-to-endLead and coordinate the Lease Admin, Transaction Management, Sustainability, and Facilities Services workstreams under a unified \"One JLL\" modelGuide the client through their transition to outsourced FM, building trust and confidence as a consultative, hands-on partnerOwn the account's financial performance, including revenue, budgets, savings targets, and Change Request management, in partnership with Finance and SourcingDirect vendor and supplier relationships, ensuring SLAs, contracts, and performance metrics deliver quality and value for moneyEnsure compliance with EU and local health, safety, security, and environmental (HSSEQ) regulations across all markets servedLead, coach, and develop the account team, setting clear objectives and fostering a culture of accountability and performanceOversee governance, reporting, and risk management, ensuring accurate data, timely escalation, and adherence to the client SLAWhat We're Looking ForA track record of leading complex, multi-market accounts across the real estate or facilities management spectrumStrong commercial acumen, with confidence managing an account P&L and driving value for moneyNatural relationship-building skills, with the ability to act as both a trusted advisor and a strategic steward of client interestsA hands-on, solutions-oriented mindset — comfortable moving between strategic oversight and direct operational involvementEmotional intelligence and patience, especially when guiding clients new to outsourcing through changeSolid understanding of EU and local health, safety, and compliance standards across EMEA marketsProven leadership capability, with experience building, motivating, and retaining high-performing teamsStrong communication and stakeholder management skills, with the ability to influence at senior levelsFlexibility to travel regularly across EMEA sites as the account requiresWhat You Can Expect From UsCompetitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance programFlexible Work Environment Hybrid modelCareer Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.