Account Director

Jobtailor; Kraków; On-site; PLN 180,000 - 360,000; Full time

Job summary

Jobtailor in Kraków is seeking a Senior Client Success Manager to manage strategic client relationships and translate needs into actionable plans. You will drive complex initiatives with cross-functional teams and guide renewal discussions, while supporting value delivery through product adoption.

Fluency in Italian and professional English are required. The role includes frequent travel to Genoa, Italy for client meetings and QBRs, with a strong emphasis on data-driven insights and stakeholder

Qualifications

• 10 years of experience in a client-facing commercial role.
• Proven ability to drive complex initiatives from planning through delivery.
• Strong track record managing multiple stakeholders and ensuring accountability.
• Excellent spoken and written communication, including senior stakeholders.
• Fluency in Italian with professional English proficiency.

Responsibilities

• Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement.
• Understand client needs and translate them into actionable plans aligned with Fetcherr's capabilities.
• Own execution of client initiatives and projects, driving items to completion and aligning stakeholders.
• Identify opportunities to drive value through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions with internal stakeholders.
• Coordinate with Product, Program, Tech, Support, and Data Science teams for delivery and issue resolution.
• Monitor client performance metrics, analyse trends, and provide insights for improvement.
• Represent the client's voice internally to influence product development and service enhancements.
• Travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements, approx. twice a month.

Skills

Client Relationship Management

Cross-Functional Project Execution

Data Analysis

Excellent Communication

Native Italian Speaker

Education

Bachelor's Degree in Business

Bachelor's Degree in Economics

Bachelor's Degree in Aviation Management

Job description

• Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
• Understand client needs and business goals, and translate them into actionable plans aligned with Fetcherr's capabilities
• Own execution of client initiatives and projects, driving action items to completion and ensuring stakeholder alignment and timely delivery
• Identify opportunities to drive additional client value through product adoption, feature utilization, and cross-sell initiatives
• Support contract renewals and commercial discussions with internal stakeholders
• Coordinate with Product, Program, Tech, Support, and Data Science teams for solution delivery and issue resolution
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
• Represent the client's voice internally to influence product development and service enhancements
• Travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements, approximately twice a month

Requirements

• 10 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships
• Strong execution skills with a demonstrated ability to drive complex initiatives from planning through delivery in a cross-functional environment
• Proven track record of getting things done, managing multiple stakeholders, and ensuring accountability across teams
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders
• Analytical thinker with the ability to derive insights from data and drive strategic conversations
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment
• Native Italian speaker with full professional proficiency in English — a must
• Bachelor's degree in Business, Economics, Aviation Management, or a related field
• Experience in Ferry, Cruises, Container Shipping, or logistics is a strong advantage
• Experience working with enterprise clients – advantage
• Willingness to travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements (approximately twice a month)

Core Competencies

Demonstrates strong client relationship management and execution skills, with a proven ability to drive complex initiatives and deliver results in a cross-functional environment. Proficient in analyzing client performance metrics and translating insights into actionable strategies for product adoption and value enhancement.

Highest-signal resume keywords

• Client Relationship Management
• Cross-Functional Project Execution
• Data Analysis and Insights
• Excellent Communication Skills
• Native Italian Speaker

Hard Skills

• Client Performance Metrics Analysis
• Project Management
• Strategic Planning
• Account Management
• Product Adoption Strategies

Soft Skills

• Interpersonal Skills
• Relationship Management
• Analytical Thinking
• Self-Starter
• Multi-Priority Management

Certifications & Qualifications

• Bachelor's Degree in Business
• Bachelor's Degree in Economics
• Bachelor's Degree in Aviation Management

Industry Keywords

• Customer Success
• Strategic Partnerships
• Ferry
• Cruises
• Container Shipping
• Logistics
• Enterprise Clients