Network Ops Center Analyst

U.S. Bank; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

U.S. Bank is seeking a Network Operations Center Analyst to support event management, monitoring, and incident resolution for a 24/7 operation. The role involves analyzing network events, managing production systems, and coordinating with engineering and support teams.

The candidate will work with IT staff to implement new hardware/software, maintain service levels, and participate in shift-based schedules. Strong communication and collaboration are essential for success.

Qualifications

• Associate's degree or equivalent work experience.
• At least 3 years of experience with data center operating environment and production systems.
• Understanding of IT systems management and hardware infrastructure.

Responsibilities

• Analyze, diagnose and resolve IT incidents.
• Manage production systems to ensure efficient processing.
• Collaborate with IT staff to develop solutions and ensure availability of production and on-line systems.
• Participate in major incident bridges and outage response.
• Provide clear communication during outages and status updates.

Skills

Network troubleshooting

Incident diagnosis

Production systems

On-call support

Communication skills

Operational monitoring

Education

Associate's degree or equivalent

Tools

Kibana

Cisco ThousandEyes

CA Spectrum

ServiceNow

Infoblox

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives. Analyzes, diagnoses and resolves IT incidents. Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies. Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members.

U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives. Analyzes, diagnoses and resolves IT incidents. Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies. Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members.

Collaborates with other IT staff in developing solutions to known problems to ensure the availability of production and on-line systems. Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics. Analyzes system errors and takes corrective action. Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations. Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center. Defines and communicates general, technical, and operational policies, procedures, and best practices. Examines and documents Network Operations Center standards, policies, and procedures. The candidate is expected to participate in shift-based schedule as part of this role. The standard schedule consists of four 10-hour shifts per week, following either a Sunday through Wednesday rotation or a Wednesday through Saturday rotation, depending on business needs.

Basic Qualifications

• Associate's degree or equivalent work experience
• At least 3 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
• Basic understanding in : - IT systems management Working experience in : - Hardware infrastructure - Telecommunications - Computer operations

Preferred Skills/Experience

Technical Skills

• Network troubleshooting fundamentals (routing, switching, VLANs, DNS, DHCP, WAN connectivity)
• Cisco networking knowledge (ACI, IOS, Catalyst, Nexus, common show commands, interface troubleshooting)
• Knowledge of any Network Security technologies (PaloAlto, F5 gtm/ltm, Infoblox)
• Incident diagnosis and restoration in a production environment
• Network monitoring and event management tools (Kibana, Cisco ThousandEyes, CA Spectrum)
• ServiceNow incident, major incident, and change management processes

Operational Skills

• Ability to triage incidents quickly and determine the appropriate escalation path
• Participation in Major Incident bridges and outage response
• Ability to perform change validation and implementation supportUnderstanding of 24x7 operational support models and on-call processes undefinedCommunication Skills

Communication Skills

• Clear communication during outages and incident bridges
• Ability to provide executive, technical, and customer-facing status updates
• Strong collaboration with engineering teams, vendors, support groups, and business partners
• Ability to work effectively in a cross-functional environment.

This role requires working from a U.S. Bank location three (3) or more days per week. The standard schedule consists of four 10-hour shifts per week, following either a Sunday through Wednesday rotation or a Wednesday through Saturday rotation, depending on business needs. Shift starting at 06:00 AM- 04:00PM Accessibility

Total Rewards

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.
• We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.