07. Intake Specialist | Schedule Flexibility Required | Fully Remote | USD Paymt

Voxidea-Stafi; Polska; Hybrid; PLN 155,000 - 233,000; Full time

Benefits offered by this job

Biweekly payments

Long-term opportunities

Fully remote

Paid time off (2 weeks)

Wellness support

Professional growth

Exclusive learning access

Job summary

Voxidea-Stafi is hiring Intake Specialists to be the first point of contact for leads or clients seeking legal services in a fully remote role. You will collect information, schedule consultations, and guide clients toward the right resources while maintaining confidentiality and organization.

We require a bachelor’s degree, 3+ years in customer service or related roles, and bilingual fluency in English and Spanish or Portuguese (written and spoken).

Qualifications

• Holds a bachelor’s degree.
• 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
• Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
• Permanent residence in Latin America.
• Owns a reliable laptop with stable internet connection.
• Available to work on weekends.

Responsibilities

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
• Collect important information to understand client needs and assess how the firm can help.
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met or provide additional support.
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.

Skills

English (C1+)

Spanish

Portuguese

Calendar management

Time management

Customer service

Appointment setting

Interpretation

Education

Bachelor's degree

Job description

Ready to grow your career from home? Your future begins here.

Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.

We’re hiring Intake Specialists to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need.

What you will be doing:

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
• Collect important information to understand client needs and assess how the firm can help.
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met or provide additional support.
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
• Holds a bachelor’s degree.
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
• Is proficient in managing calendars and information flow with accuracy and efficiency.
• Has previous experience in sales, customer service, or a legal background (preferred).
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
• Demonstrates excellent organizational and time-management skills.
• Maintains discretion and confidentiality when handling sensitive information.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
• Availability to work on weekends.

Benefits:

• Biweekly Payments: Guaranteed with no deductions from our end.
• Long-Term Opportunities: Build a lasting professional relationship with us.
• Fully Remote: Work from the comfort of your home—no onsite travel required.
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
• Wellness Support: Access in-house psychological and wellness coaching services.
• Professional Growth: Free training, language improvement sessions, and coaching programs.
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.