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CRM Business Analyst - Remote Process Transformation
Job summary
A leading tech firm is seeking a skilled CRM Business Analyst to act as the key liaison between business units and IT. This role involves analyzing CRM-related requirements, proposing process improvements, and supporting digital transformation initiatives. The ideal candidate will have 7–8 years of experience as a Business Analyst, preferably within CRM or IT, and hold a relevant bachelor's degree. This position is remote and offers full-time employment.
Qualifications
- 7–8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
- Certifications in IIBA-CCBA, IIBA-CBAP, or PMI-PBA preferred.
Responsibilities
- Analyze submitted business requirements and develop initial understanding.
- Coordinate requirement-gathering sessions with IT Project Managers.
- Conduct detailed elicitation sessions to capture necessary information.
- Evaluate existing business processes and propose improvements.
- Prepare detailed documentation such as BRD and User Stories.
- Support during System Integration Testing and User Acceptance Testing.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.