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Connect with headhunters to apply for similar jobsCustomer Service Manager
Job summary
An established industry player is seeking a dynamic Customer Service Manager to lead their customer service department. With a focus on enhancing customer experience, you will be responsible for developing effective policies, managing a proficient team, and driving operational improvements. This role offers the opportunity to work with international brands, providing a professional environment for growth and mentorship. If you have a passion for customer service and a knack for building relationships, this position is perfect for you.
Benefits
Qualifications
- 5+ years of experience in customer service management.
- Strong analytical skills to improve service quality and productivity.
Responsibilities
- Lead and manage the customer service department effectively.
- Implement strategies to enhance customer loyalty and satisfaction.
Skills
Education
Customer Service Manager Job Description
Job Summary
We are looking for an experienced Customer Service Manager with 5+ years’ experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.
You will be the key liaison to our UK client’s customer service department therefore, you must have excellent Written and Verbal English communication.
Key Skills and Areas of Responsibilities
Ability to build a proficient and engaged team around you
Plan, prioritise and delegate work tasks to ensure the proper functioning of the customer services department
Identify opportunities to improve the customer experience and implement initiatives effectively to drive customer loyalty
Recommend and implement operational improvements to take the customer experience to the next level
Handle complex and escalated customer service issues
Develop and implement in house customer service policies and procedures, customer service standards and service levels agreements
Analyse relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
Liaise with company management to support and implement growth strategies
Set KPIs, evaluate and performance management of staff identify and address staff training and coaching needs
Nurture and develop relationships with our clients
You
Previous Call Centre/Customer Service Management experience
Educated to a minimum Bachelors/Masters level
Willingness to work in our office in the evening and night shifts
What we offer:
A monthly salary (dependent on experience)
Enhance your customer service management career by working with a variety of international brands
Learnings and best practices in the customer service industry using a variety of digital tools
A professional working environment
Mentorship from people who’ve seen and done it all
Progression as we expand our client portfolio
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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