Healthcare Patient Scheduling & Support Specialist

Cognizance; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A healthcare support firm is seeking a dedicated Customer Support Representative and Patient Scheduler to assist patients with appointment scheduling and provide excellent customer service. Candidates should possess strong English communication skills and basic computer proficiency. This role is critical in ensuring patients feel supported throughout their healthcare journey. Female candidates are strongly encouraged to apply.

Qualifications

• Strong English communication skills (both verbal and written).
• Basic computer proficiency (MS Office).
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Answer inbound calls, emails, and online requests from patients.
• Schedule, reschedule, and confirm patient appointments.
• Verify and update patient demographic and insurance information.
• Provide information about services, procedures, and appointment policies.

Skills

Strong English communication skills

Basic computer proficiency

Multitasking ability

Job description

A healthcare support firm is seeking a dedicated Customer Support Representative and Patient Scheduler to assist patients with appointment scheduling and provide excellent customer service. Candidates should possess strong English communication skills and basic computer proficiency. This role is critical in ensuring patients feel supported throughout their healthcare journey. Female candidates are strongly encouraged to apply.