US Customer Success Specialist – Onsite in Karachi

ibex; Karachi Division; On-site; PKR 1,167,894 - 1,398,906; Full time

Benefits offered by this job

Medical Insurance & OPD

Provident Fund with investment options

Leave Encashment

Annual Increment

Training

Referral Rewards

Job summary

ibex in Karachi is hiring a Customer Success Specialist to provide exceptional support to US-based customers. The ideal candidate must possess excellent English communication skills, multitasking ability, and a customer service background. Responsibilities include managing a high volume of calls/chats, providing accurate information about products and services, and delivering outstanding customer experiences. The position is full-time, on-site, and offers a monthly salary up to PKR 115,000, along with various perks and benefits.

Qualifications

• Proven experience in customer service or a similar customer-facing role.
• Minimum 18 years old and able to show CNIC during the interview.
• Excellent written and verbal communication skills in English.

Responsibilities

• Manage a high volume of incoming calls or chats from US-based customers.
• Provide accurate information on products/services and troubleshoot issues.
• Deliver exceptional customer service with empathy and patience.

Skills

Excellent English communication skills

Multitasking

Cultural awareness

Customer service experience

Education

Matric or O Levels pass

Bachelor’s degree or diploma

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

ibex in Karachi is hiring a Customer Success Specialist to provide exceptional support to US-based customers. The ideal candidate must possess excellent English communication skills, multitasking ability, and a customer service background. Responsibilities include managing a high volume of calls/chats, providing accurate information about products and services, and delivering outstanding customer experiences. The position is full-time, on-site, and offers a monthly salary up to PKR 115,000, along with various perks and benefits.