US-Based Customer Support Specialist

ibex; Karachi Division; On-site; PKR 1,167,894 - 1,398,906; Full time

Benefits offered by this job

Medical Insurance & OPD

Provident Fund with investment options

Annual leaves

On job training

Referral Rewards

Job summary

ibex in Karachi is seeking a Customer Success Specialist to provide top-tier support to US-based customers. The role demands managing calls and chats, ensuring customer satisfaction through accurate information and support.

Ideal candidates will excel in English communication and have a passion for customer service. Responsibilities include resolving customer inquiries, collecting feedback, and maintaining performance metrics. The position offers several perks, including medical insurance and a transport system.

Qualifications

• Candidates must possess excellent written and verbal communication skills in English.
• Proven experience in customer service or similar roles is required.
• Basic knowledge of Microsoft Office and CRM systems is beneficial.

Responsibilities

• Manage a high volume of incoming calls or chats from US-based customers.
• Provide accurate information on products, services, and support procedures.
• Ensure compliance with company policies while resolving customer issues.

Skills

Excellent English communication skills

Multitasking

Customer service experience

Clear American accent

Education

Matric or O Levels

Bachelor's degree or diploma

Tools

Microsoft Office

Google Workspace

CRM software

Job description

ibex in Karachi is seeking a Customer Success Specialist to provide top-tier support to US-based customers. The role demands managing calls and chats, ensuring customer satisfaction through accurate information and support.

Ideal candidates will excel in English communication and have a passion for customer service. Responsibilities include resolving customer inquiries, collecting feedback, and maintaining performance metrics. The position offers several perks, including medical insurance and a transport system.