Customer Success Specialist Internship at ibex – Karachi, Pakistan ibex

Pintern; Karachi Division; On-site; PKR 770,000 - 1,283,000; Full time

Benefits offered by this job

Medical insurance

Provident fund

Other benefits

Job summary

ibex Pakistan is hiring a Customer Success Specialist for a Voice Program in Karachi, assisting a U.S.-based client’s customers with queries and concerns via call. You will provide accurate resolutions as per defined processes and maintain a friendly, professional demeanor.

Responsibilities include delivering exceptional customer service, following prescribed resolution steps, and staying updated on system and process changes to ensure high satisfaction and efficient issue handling.

Qualifications

• O-Levels/Matric or above.
• Excellent English written and verbal communication.
• American or neutral accent.
• MS Office proficiency.
• At least 18 years old with a valid CNIC.

Responsibilities

• Deliver exceptional customer experience per performance objectives.
• Convey a friendly, caring image in every interaction.
• Provide alternatives for unavailable ecommerce items.
• Follow standard resolution processes and guidelines.
• Stay current on system and process updates.

Skills

English proficiency

MS Office

American/neutral accent

CNIC (ID)

Education

O-Levels/Matric or above

Job description

ibex delivers business process outsourcing (BPO), digital marketing, and customer engagement solutions globally, operating around 30 CX delivery centers with over 36,000 employees managing nearly 170 million customer interactions annually.

ibex Pakistan is hiring a Customer Success Specialist for a Voice Program, assisting a U.S.-based client’s customers with queries and concerns via call, providing accurate resolutions per defined processes.

Responsibilities: deliver exceptional customer experience per performance objectives; convey a friendly, caring image; provide alternatives for unavailable ecommerce items; follow standard resolution processes; stay current on system and process updates.

Requirements: O-Levels/Matric or above; excellent English written and verbal communication; American or neutral accent; MS Office proficiency; at least 18 years old with a valid CNIC. Salary up to PKR 115,000/month, with medical insurance, provident fund, and other benefits. On-site, Karachi.