U.S Immigration Case Manager

Topline Resource Group; Lahore; On-site; PKR 19,385,000 - 33,232,000; Full time

Job summary

Topline Resource Group is seeking an Immigration Production Coordinator to act as the operational backbone for a US-based firm. You will leverage deep knowledge of USCIS filings, case lifecycles, and production coordination to drive on-time submissions and zero missing documents.

Ideal candidates will manage hearings, calendars, and document workflows, while coordinating with attorneys, paralegals, and IT to maintain secure, compliant processes.

Qualifications

• Minimum 2+ years of direct experience at a US immigration law firm (non-negotiable).
• Hands-on knowledge of USCIS filings, case types, and immigration court processes.
• Bachelor's degree in Business, Management, Law, or related field.

Responsibilities

• Run daily case workflows and production admin for the attorney and paralegal team.
• Build, maintain, and enforce SOPs for case intake, filing, and follow-up processes.
• Manage hearing trackers, case calendars, attorney scheduling, and file handoffs.
• Monitor case submission pipelines, USCIS mailing lists, and flag RFEs/notices immediately.
• Own SharePoint and Docketwise file systems, organize, audit, and maintain case records.
• Run daily team huddles and keep the production floor on track and accountable.
• Own the entire case journey from intake to final USCIS submission, with zero delays.

Skills

US immigration knowledge

USCIS forms

RFE management

EOIR procedures

Visa categories

case lifecycle management

project coordination

executive support

production coordination

Education

Bachelor's degree in Business/Management/Law

Tools

Docketwise

SharePoint

CRM systems

Job description

Role Overview

We are seeking a highly experienced Immigration Production Coordinator to serve as the operational backbone of a fast-scaling US-based immigration law firm. This is not a general coordination role, the ideal candidate must have deep, hands‑on knowledge of US immigration processes, USCIS filings, and case lifecycle management, combined with strong production and operations coordination skills.

If you cannot distinguish an I-485 from an I-130, this role is not for you. If you can, and you thrive in fast-paced, high-accountability environments, we want to meet you.

Immigration Knowledge — Hard Requirements

• Must have working knowledge of USCIS forms: I-130, I-485, I-765, I-131, I-140, I-539, and N-400
• Understand the full adjustment of status process vs. consular processing pathways
• Familiar with RFE (Request for Evidence) workflows, tracking, compiling responses, and deadline management
• Knowledge of EOIR immigration court procedures and hearing scheduling
• Understand visa categories: family-based, employment-based, humanitarian (asylum/TPS), and non-immigrant visas
• Able to read and interpret USCIS notices, NOIDs, approval/denial letters, and priority dates
• Familiar with USCIS processing timelines, case status tracking, and receipt notice management
• Experience with Docketwise or equivalent immigration case management software strongly preferred

Production & Operations Responsibilities

• Run daily case workflows and production admin for the attorney and paralegal team
• Build, maintain, and enforce SOPs for case intake, filing, and follow-up processes
• Manage hearing trackers, case calendars, attorney scheduling, and file handoffs
• Monitor case submission pipelines, USCIS mailing lists, and flag RFEs/notices immediately
• Own SharePoint and Docketwise file systems, organize, audit, and maintain case records
• Run daily team huddles and keep the production floor on track and accountable
• Own the entire case journey, from client intake handoff to final USCIS submission, ensuring zero delays, zero missing documents, and zero dropped cases

Executive & CEO Support

• Manage CEO calendar, inbox, and high-level scheduling with full confidentiality
• Build weekly KPI dashboards and production performance reports
• Drive cross-team check-ins, strategic meetings, and CEO-directed projects
• Track firm compliance: attorney licenses, vendor renewals, court registrations
• Coordinate contract attorneys and produce monthly efficiency and output reports

Finance & Payments Coordination

• Track attorney case reviews for compensation calculations
• Manage client payment trackers, installment schedules, and outstanding balance follow-ups
• Liaise with bookkeeping for payroll processing and vendor payments

Client Intake Bridge

• Bridge the gap between Client Intake (PNC) and Production, ensure flawless new matter setup
• Monitor New Work Planner and all client communication channels daily
• Track client satisfaction surveys and flag quality issues immediately

Tech & Systems

• Oversee CRM and immigration case management tools, ensure full team adoption
• Coordinate IT issue resolution and enforce firm-wide data security protocols

Must-Have Requirements

• Minimum 2+ years of direct experience at a US immigration law firm, non-negotiable
• Proven hands‑on knowledge of USCIS filings, case types, and immigration court processes
• Bachelor's degree in Business, Management, Law, or a related field
• 1–3 years in Project Coordination, Operations Management, or Executive Support
• Excellent English, written and spoken, at a client‑facing professional level
• Rock‑solid organization, extreme attention to detail, and strong follow-through
• Comfortable managing multiple high-priority cases and deadlines simultaneously

Nice-to-Haves

• Docketwise experience (strong advantage)
• Familiarity with EOIR, NTA processes, and immigration court deadlines
• Prior experience as an immigration paralegal or legal case manager
• Exposure to US law firm culture, compliance standards, and client communication norms