Telecom Operations Leader - Efficiency & SLA Excellence

ZTE; Pakistan; On-site; PKR 2,000,000 - 5,000,000; Full time

Job summary

ZTE in Pakistan is seeking a skilled Operations Manager to oversee daily telecommunications service delivery, optimize workflows, and manage performance metrics across engineering and support teams. This on-site, full-time role requires a hands-on leader who can drive continuous improvement and ensure efficient operations.

You will collaborate with project directors, logistics, and maintenance to remove bottlenecks, enforce safety standards, and prepare executive-level reports.

Qualifications

• Bachelor’s degree in Business or related field.
• 6–10+ years in operational management, preferably telecom.
• Proven track record with SLAs and resource efficiency.
• Strong leadership and communication skills.
• Experience with ERP and data analysis.

Responsibilities

• Oversee daily operational activities across telecommunications service delivery and field maintenance teams.
• Monitor and optimize workflows and resource utilization.
• Track SLAs, KPIs, and performance metrics to ensure target achievement.
• Coordinate with project directors and logistics to manage inventory and equipment dispatch.
• Lead incident management, risk assessments, and emergency response coordination.
• Prepare detailed operational reports and executive dashboards.

Skills

Leadership

Lean management

ERP software

English proficiency

Education

Bachelor's degree in Business Administration

Tools

ERP software

Field service software

Job description

ZTE in Pakistan is seeking a skilled Operations Manager to oversee daily telecommunications service delivery, optimize workflows, and manage performance metrics across engineering and support teams. This on-site, full-time role requires a hands-on leader who can drive continuous improvement and ensure efficient operations.

You will collaborate with project directors, logistics, and maintenance to remove bottlenecks, enforce safety standards, and prepare executive-level reports.