TechOps Engineer

SS&C Technologies; Karachi Division; On-site; PKR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid Work Model

Income Protection & Salary Continuance

Private Health Insurance discount

Parental leave (Primary & Secondary)

SS&C University training

Diversity & Inclusion

Job summary

SS&C Technologies in Karachi seeks a TechOps Engineer to ensure scalable, resilient, and secure platforms. You will run production and staging environments, manage incidents, and build automation to reduce toil.

The role emphasizes observability, runbooks, and collaboration with product and operations teams to embed reliability and compliance into services. You will work in a hybrid setup, contributing to SRE practices, CI/CD support, and incident postmortems with a focus on scalability and

Qualifications

• Bachelor's degree in computer engineering, Computer Science, Information Systems, or a related field.
• 2 - 4 years of experience in TechOps, TechSupport, or SRE roles.
• Strong English communication skills, both written and verbal.
• Experience with logging and monitoring tools such as Grafana, and Loki.
• Proficiency in Kubernetes and Kubernetes administration experience is a strong advantage.
• Solid understanding of Microservices Architecture.
• Experience with artifact management tools such as JFrog Artifactory.
• Strong knowledge of cloud services.

Responsibilities

• Operate and maintain production and staging environments; perform on‑call rotations and incident management.
• Keep production healthy: monitor, troubleshoot, and resolve incidents across services and infrastructure.
• Regularly troubleshoot complex client application, integration and environment issues escalated from Tier 1 & Tier 2 team.
• Automate operational tasks to eliminate manual toil using scripts and AI-enabled tooling.
• Define and measure SLIs and SLOs; manage error budgets and drive reliability improvements.
• Support CI/CD pipelines and deployments, including rollback strategies.
• Lead blameless postmortems and implement corrective actions.

Skills

Microservices Architecture

Linux system engineering

Strong English communication

Cloud services

SRE practices

Incident response

Education

Bachelor's degree in computer engineering, Computer Science, Information Systems, or a related field

Tools

Grafana

Loki

JFrog Artifactory

Kubernetes

AWS

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Tittle: TechOps Engineer

Type: Full-Time II Hybrid

Location: Karachi - The Hive, Pakistan

SS&C is a leading provider of mission‑critical, AI‑powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C is seeking a TechOps engineer is responsible for operational excellence and long‑term reliability, scalability, and operability for platform and application services: running, administering, and providing technical support for production systems, responding to incidents; building automation and observability to reduce toil by eliminating repetitive, manual, operational work using automation and AI tools to meet Service Level Objectives (SLOs). This role blends systems administration, technical support, and automation to ensure scalable, resilient services.

This role reports into and is part of Engineering team. Operate and maintain production and staging environments; perform on‑call rotations and incident management.

• Keep production healthy: Monitor, troubleshoot, and resolve incidents across services and infrastructure by working closely with cross-functional team.
• Regularly troubleshoots complex client application, integration and environment issues escalated from Tier 1 & Tier 2 team.
• Automate operational tasks to eliminate manual toil using scripts and AI and RPA tooling.
• Reduce MTTR and prevent recurrences through high‑quality post‑incident actions via effective root cause analysis (RCAs)
• Observability as a practice: Use Grafana, Datadog, and Splunk (and related tools like Prometheus) to detect anomalies, root cause issues, and create actionable alerts and dashboards. Build and maintain observability: metrics, tracing, logging, dashboards, and alerting.
• Create and maintain runbooks, runbook automation, and playbooks for common failure modes.
• Define and measure SLIs and SLOs; manage error budgets and drive reliability improvements.
• Support CI/CD pipelines and deployments, including rollback strategies.
• Lead blameless postmortems and implement corrective actions.
• Collaborate with engineering teams to influence architecture for operability, capacity planning, and performance tuning.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection & Salary Continuance
• Work/Life Balance
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands‑On, Team-Customized, including SS&C University
• Extra Perks

What You Will Get to Do:

As part of the SS&C Insurance, Loans, and Property Management business (ILP) engineering team, you will play a key role as a TechOps Engineer to deliver scalable, resilient, and secure application platforms and services while providing key technical support for customers. It is key to establishing trust and improving collaboration between our product, engineering, and operations teams as we embed reliability, automation, and compliance into every product we develop and host. You will promote TechOps and SRE practices using automation and AI-enabled services as you collaborate across cross‑functional architecture, development, security, operations, and integration teams in a dynamic and fast paced environment.

What You Will Bring:

• Bachelor's degree in computer engineering, Computer Science, Information Systems, or a related field
• 2- 4 years of experience in TechOps, TechSupport, or SRE roles
• Strong English communication skills, both written and verbal.
• Experience with logging and monitoring tools such as Grafana, and Loki
• Proficiency in Kubernetes and Kubernetes administration experience is a strong advantage
• Solid understanding of Microservices Architecture
• Experience with artifact management tools such as JFrog Artifactory
• Strong knowledge of cloud services

Required Qualifications

• 2 - 4 years combined experience in systems administration, cloud operations, TechOps or SRE
• Proficiency in Linux system engineering
• Hands‑on experience with cloud platforms (AWS or Private Cloud).
• Hands‑on exposure to a major Database Management System (Oracle/MySQL/PostgreSQL/MongoDB)
• Experience with Kubernetes and containerized workloads.
• Participate in rotation with other engineers to provi