DevOps & Cloud Support Engineer

Right Stakes; Islamabad; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Parental Insurance

OPD Coverage

Weekly Meals

Paid Certifications

Laptop Provided

Annual trips

Recreational Activities

Public Holidays

Paid Leaves

EOBI

Job summary

Right Stakes is hiring for multiple cloud support roles in Islamabad, offering night shifts and on-site work. You will provide Level 1 operational support for AWS cloud infrastructure and DevOps tools, monitor systems, respond to alerts, and assist with CI/CD pipelines.

The ideal candidate has 1–2 years in cloud support or similar, strong Linux and networking fundamentals, familiarity with AWS services, and a willingness to learn and grow toward Level 2/SRE responsibilities.

Qualifications

• 1–2 years of experience in cloud support, DevOps, system administration, or related role.
• Hands-on knowledge of AWS services (EC2, S3, IAM, VPC, RDS, Route 53, CloudWatch, OS patching/backups). Azure/GCP a plus.
• Good Linux administration and basic troubleshooting of servers, storage, and permissions.
• Networking fundamentals: TCP/IP, DNS, DHCP, HTTP/HTTPS, ports, firewalls, VPNs, routing/switching, load balancers.
• Experience with monitoring/logging/alerting tools (CloudWatch, Prometheus, Grafana, ELK/DataDog/Splunk).
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD, AWS CodePipeline).
• Basic Docker/containers/VMs/cloud infra concepts.
• IaC/config management/scripting (Terraform, CloudFormation, Ansible, Bash, Python) preferred.
• Understanding incident handling, tickets, escalation, SLAs.
• Strong troubleshooting, documentation, communication, teamwork; rotating/on-call shifts.
• AWS certification or cloud/DevOps cert preferred.

Responsibilities

• Provide Level 1 operational support for AWS cloud infrastructure, DevOps tools, and hosted applications.
• Monitor infrastructure, applications, services, and deployment pipelines using monitoring/logging/alerting tools.
• Respond to alerts and support tickets, perform initial troubleshooting, document findings, escalate when needed.
• Review logs to identify service failures, performance issues, and recurrent errors.
• Perform routine health checks, service restarts, storage monitoring, backups verification, and resource status reviews.
• Assist with AWS access management and IAM permissions per procedures.
• Support CI/CD pipelines and investigate failed builds/deployments.
• Assist with Docker-based apps, cloud provisioning, patching, IaC tasks.
• Maintain runbooks, knowledge base, dashboards, and operational reports.
• Participate in incident reviews and seek automation/reliability improvements toward Level 2/SRE.

Skills

Cloud support

DevOps

Linux admin

Networking basics

Troubleshooting

AWS knowledge

On-call support

Documentation

Communication

Education

Bachelor's degree in IT/Software Engineering/CS

Tools

Jenkins

GitHub Actions

GitLab CI/CD

Terraform

CloudFormation

Ansible

Docker

Prometheus

Grafana

ELK Stack

DataDog

Splunk

Job description

Positions: 6

Shift: Night Shift

Location: Islamabad (On-Site)

Qualifications (what we are looking for)

• 1 to 2 years of experience in cloud support, DevOps, system administration, or a related technical role.
• Hands‑on knowledge of AWS services such as EC2, S3, IAM, VPC, RDS, Route 53, CloudWatch, OS level Patching and Backups. Knowledge of Azure and GCP is a plus.
• Good understanding of Linux administration and basic troubleshooting of servers, services, storage, and permissions.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, HTTP/HTTPS, ports, firewalls, VPNs, Routing, Switching and load balancers.
• Experience with monitoring, logging, and alerting tools such as Amazon CloudWatch, Prometheus, Grafana, ELK Stack, DataDog, splunk or similar platforms.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or AWS CodePipeline.
• Basic knowledge of Docker, containers, virtual machines, and cloud infrastructure concepts.
• Familiarity with Infrastructure as Code, configuration management, or scripting tools such as Terraform, CloudFormation, Ansible, Bash, or Python is preferred.
• Understanding of incident handling, support tickets, escalation procedures, and service‑level targets.
• Strong troubleshooting, documentation, communication, and teamwork skills, with willingness to work in rotating shifts or on‑call support when required.
• AWS certification or relevant Cloud or DevOps certification will be preferred.

Education

• Bachelor's degree in IT / Software Engineering / Computer Science.

Job Responsibilities (what you will do)

• Provide Level 1 operational support for AWS cloud infrastructure, DevOps tools, and hosted applications.
• Monitor infrastructure, applications, services, and deployment pipelines using monitoring, logging, and alerting tools.
• Respond to alerts and support tickets, perform initial troubleshooting, document findings, and elevate complex issues to senior engineers.
• Review system and application logs to identify service failures, performance issues, and recurrent errors.
• Perform routine operational tasks, including health checks, service restarts, storage monitoring, backup verification, and resource status reviews.
• Assist with AWS access management, IAM permissions, and basic account administration according to approved procedures.
• Support CI/CD pipelines and help investigate failed builds, deployments, and environment‑related issues.
• Assist with Docker‑based applications, cloud provisioning, patching, configuration management, and Infrastructure as Code tasks.
• Maintain support tickets, runbooks, troubleshooting guides, knowledge‑base articles, dashboards, and operational reports.
• Participate in incident reviews, identify opportunities for automation and reliability improvements, and complete training toward Level 2 support and SRE responsibilities.

Compensation and Benefits (what we offer)

• Market Competitive Salary
• Personal and Family Medical Insurance
• Personal Life Insurance
• Parental Medical Insurance
• Personal and Family OPD
• Weekly Meal
• Paid Technical Certifications
• Work equipment like Laptop, Headset and other devices will be provided by the company.
• Annual trips
• Recreational Activities
• Public Holidays
• Paid Leaves
• EOBI