Technician - Laptop & Desktop

Hightech Solutions; Lahore; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Hightech Solutions in Lahore, Pakistan is seeking a skilled Laptop & Desktop Technician to maintain, repair, and upgrade computer systems and peripherals on-site. You will diagnose issues, install OSes, configure hardware, and provide end-user training while aligning with IT policies and security standards.

This full-time role requires 3–5 years of hands-on experience, strong troubleshooting skills, and excellent communication to keep users productive.

Qualifications

• 3–5 years of hands-on laptop and desktop support experience.
• Proficient in installing, configuring, and maintaining OSes and apps.
• Experience with hardware repairs and component replacements.
• Familiar with basic networking concepts.
• Excellent communication and customer service skills.
• Detail-oriented with strong analytical abilities.
• On-site work and ability to lift/move equipment.

Responsibilities

• Diagnose and resolve hardware and software issues on laptops and desktops.
• Perform routine maintenance and upgrades on computer systems.
• Install and configure hardware, operating systems, and applications.
• Provide technical support and training to end-users.
• Monitor and maintain computer performance and security.
• Collaborate with IT team to improve system efficiency.
• Maintain detailed repair records and service reports.
• Ensure compliance with IT policies and procedures.

Skills

Laptop repair

Desktop repair

OS installation

Hardware troubleshooting

Networking basics

Customer service

Documentation

Education

Associate degree in IT or related field

CompTIA A+ certification

Microsoft MCP certification

Tools

Windows

macOS

Linux

Hardware diagnostics tools

Job description

Job Overview

We are seeking a skilled Technician for Laptop & Desktop support. The ideal candidate will be responsible for maintaining, repairing, and upgrading a wide range of computer systems and peripherals. The technician will provide timely and effective technical support to ensure optimal performance of IT infrastructure on-site.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues on laptops and desktops.
• Perform routine maintenance and upgrades on computer systems and peripherals.
• Install and configure hardware, operating systems, and applications.
• Provide technical support and training to end-users.
• Monitor and maintain computer performance and security.
• Collaborate with IT team members to improve system efficiency.
• Maintain detailed records of repairs and technical service reports.
• Ensure compliance with IT policies and procedures.

Requirements

• Proven experience (3-5 years) as a Laptop & Desktop Technician or in a similar role.
• Strong troubleshooting skills and technical knowledge.
• Proficiency in installing, configuring, and maintaining operating systems and applications.
• Experience with hardware repairs and component replacements.
• Familiarity with network configurations and basic networking concepts.
• Ability to work independently and manage multiple tasks.
• Excellent communication and customer service skills.
• Detail-oriented with strong analytical skills.

Qualifications

• High school diploma or equivalent; an associate degree or certification in IT, computer science, or a related field is preferred.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
• Familiarity with various operating systems including Windows, macOS, and Linux.
• Ability to lift and move equipment as required.

Work Environment

• On-site work required.
• Full-time position with potential for overtime during peak periods.

Join our team and contribute to the efficient functioning of our IT infrastructure while delivering exceptional support to our users.