Technical Support Specialist, CRM & Product Feedback

Zameen.com; Lahore; On-site; PKR 600,000 - 1,000,000; Full time

Benefits offered by this job

Salary benchmark

Career growth

Training & development

Job summary

Zameen.com in Lahore is seeking a motivated Customer Support Specialist to be the main contact for users, delivering timely, empathetic assistance via email and live chat while guiding them through the platform.

You will troubleshoot issues, update CRM logs, share feature requests with Product and Sales, and mentor junior team members to maintain service quality. This role offers opportunities for career growth within Support and cross-functional teams.

Qualifications

• Proven background in customer support or technical support.
• Experience with helpdesk tools like Zendesk, Freshdesk, Intercom.
• Strong written and verbal communication.
• Ability to translate technical steps into simple language.

Responsibilities

• Serve as the primary contact for users via email and live chat.
• Help users navigate product features and troubleshoot issues.
• Update CRM databases and logs with ticket details.
• Inform customers about system updates and new features.
• Gather user feedback to inform product roadmaps.
• Assist in onboarding and mentoring junior support reps.

Skills

Customer Support

Zendesk

Freshdesk

Intercom

CRM literacy

Communication

Problem-solving

Multitasking

Empathy

Tools

Zendesk

Freshdesk

Intercom

Job description

Zameen.com in Lahore is seeking a motivated Customer Support Specialist to be the main contact for users, delivering timely, empathetic assistance via email and live chat while guiding them through the platform.

You will troubleshoot issues, update CRM logs, share feature requests with Product and Sales, and mentor junior team members to maintain service quality. This role offers opportunities for career growth within Support and cross-functional teams.