IT Officer/ Executive

Interwood Mobel; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical Insurance

Provident Fund

EOBI

Paid Leaves

Easy loan & advance facility

Job summary

Interwood Mobel seeks a proactive IT Officer to deliver day‑to‑day IT support, maintain network infrastructure, bolster system security, and assist business applications.

The role covers desktop/laptop support, OS/software administration, MS 365, ERP, Power BI, cloud platforms, AD, cybersecurity, and automation using AI tools to boost productivity; plus asset tracking and SOP documentation.

Qualifications

• 2–3 years hands-on IT support, helpdesk, or system administration experience.
• Strong troubleshoot and analytical capabilities.
• Ability to manage multiple tasks and deliver timely user support.
• Good documentation and organizational skills.
• Team‑oriented with proactive problem solving.

Responsibilities

• Provide technical support for desktops, laptops, printers, email, and end‑user devices.
• Install, configure, update, and maintain operating systems and software.
• Support Microsoft 365, ERP, HRMS, Power BI, HubSpot, Salesforce/Shopify, and online meetings.
• Troubleshoot LAN/WAN, Wi‑Fi, routers, switches, access points, and VoIP.
• Assist with server room maintenance, UPS monitoring, and basic server restarts.
• Coordinate with internet service providers and vendors for IT issues.
• Monitor antivirus and endpoint security; manage AD and Microsoft 365 accounts.
• Utilize AI tools to automate tasks and prepare reports.
• Maintain IT inventory, licenses, warranties, and asset lifecycle.
• Record incidents in the ticketing system; develop SOPs and onboarding docs.

Skills

Troubleshooting

Prioritization

Documentation

Teamwork

Analytical thinking

Proactive mindset

Education

Bachelor's degree in IT/CS

Job description

We are looking for a proactive and technically skilled IT Officer to provide day‑to‑day IT support, maintain network infrastructure, ensure system security, and support business applications.

Responsibilities

• Provide technical support for desktops, laptops, MacBooks, printers, email, internet, and other end‑user devices.
• Install, configure, update, and maintain operating systems and software applications.
• Support users with Microsoft 365, ERP, HRMS, Power BI, HubSpot, Salesforce/Shopify, and online meeting platforms.
• Troubleshoot LAN/WAN, Wi‑Fi, internet connectivity, routers, switches, access points, and VoIP/IP phone systems.
• Perform first‑level support for Android and iOS devices, including email and application configuration.
• Assist with server room maintenance, UPS monitoring, cabling, and basic server monitoring/restarts.
• Support basic administration of cloud platforms such as Microsoft Azure, AWS, and Google Workspace.
• Coordinate with internet service providers and external vendors for IT‑related issues.
• Monitor antivirus and endpoint security solutions and ensure systems remain updated.
• Manage Active Directory and Microsoft 365 user accounts, access rights, and password resets.
• Support backup verification, endpoint management, and adherence to cybersecurity best practices.
• Utilize AI tools such as ChatGPT, Power Automate, Excel AI, and Claude AI to automate routine tasks, prepare reports, and improve productivity.
• Maintain IT inventory, software licenses, warranties, and asset lifecycle records.
• Record incidents and resolutions through the organization's ticketing system.
• Develop and maintain SOPs, onboarding/offboarding documentation, and IT setup guides.

Qualifications & Skills

• Bachelor's degree in Information Technology, Computer Science, or an equivalent discipline.
• 2–3 years of hands‑on experience in IT Support, Helpdesk, or System Administration.
• Excellent troubleshooting and analytical skills.
• Ability to prioritize multiple tasks and provide timely user support.
• Good documentation and organizational skills.
• Team‑oriented mindset with a proactive approach to problem‑solving.

Benefits

• Medical Insurance
• Provident Fund
• EOBI
• Paid Leaves
• Easy loan & advance facility