Technical Support Engineer

Sangfor Technologies; Islamabad; In loco; PKR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Sangfor Technologies is seeking a technically skilled IT Support Engineer to deliver on-site customer assistance and advanced network troubleshooting. The role involves conducting POC sessions, demonstrations, and technical exchanges, and providing training to partners and customers.

The ideal candidate has a Bachelor's degree in a related field, at least two years of IT experience, strong TCP/IP knowledge, familiarity with firewall and security technologies, and fluent English for clear

Competenze

• Bachelor's degree or equivalent required.
• At least 2 years of IT technical engineer experience.
• Solid knowledge of network best practices and TCP/IP.
• Experience with firewall, UTM, network security and wireless tech.
• CCNA or CCNP certifications preferred.
• Excellent oral and written English communication.

Mansioni

• Face-to-face on-site support for customers.
• Assist with POC, demonstrations, presentations, and technical exchanges.
• Troubleshoot and fix technical issues; provide training to partners and customers.
• Provide remote support via phone, email and other channels.

Conoscenze

Networking fundamentals

TCP/IP knowledge

Troubleshooting

English communication

Customer-facing skills

Formazione

Bachelor's degree or equivalent in Computer/Telecommunication Engineering

Strumenti

Cisco equipment

Juniper equipment

Fortinet

Riverbed

Aruba

Ruckus

Descrizione del lavoro

Responsibilities:

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users/partners.

Requirements：

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

Excellent oral and written communication skills.

Required language(s): English