Network Engineer - Level II

Prime System Solutions; Islamabad; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

Prime System Solutions in Islamabad is seeking a Network Engineer Level II to deliver advanced technical support and solutions for our clients. You will troubleshoot complex issues, implement network improvements, and collaborate with clients and internal teams to ensure reliable IT infrastructure.

The role emphasizes monitoring, maintenance, documentation, and proactive client communication. Strong hands-on networking experience, certifications, and the ability to lead projects will help you

Qualifications

• 3+ years in a technical support role, preferably MSP
• Certification in CCNA/CCNP/JNCIA desirable
• Experience with virtualization (VMware/Hyper‑V) and cloud platforms (AWS/Azure)
• Familiarity with network cabling installation

Responsibilities

• Provide advanced technical support to clients for network issues
• Troubleshoot escalated incidents and service requests
• Report to client site when needed
• Monitor and manage client IT infrastructure for reliability
• Perform maintenance, updates and optimization tasks
• Lead resolution of complex incidents and document root causes
• Mentor Level I engineers
• Participate in IT projects like upgrades and migrations
• Maintain documentation of environments and procedures
• Contribute to knowledge base and training materials
• Communicate with clients with status and recommendations

Skills

Advanced routing, switching, firewall,

Troubleshooting

Networking protocols

OSI/TCP-IP model

Cisco IOS/Juniper JUNOS

Hardware experience (Cisco, Fortinet,

Documentation

Team collaboration

Job description

Position Summary:

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Position Summary:

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities:

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues
• Troubleshoot and resolve escalated incidents and service requests efficiently
• Reporting to a client site for support when needed
• Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability
• Implement and oversee routine maintenance tasks, updates, and system optimizations
• Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures
• Mentor and guide Level I engineers in troubleshooting and resolution processes
• Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations
• Maintain comprehensive documentation of client environments, configurations, and support procedures
• Actively contribute to the development of the knowledge base and training materials
• Collaborate directly with clients to understand their technical needs and provide proactive solutions
• Communicate effectively with clients, providing status updates, technical information, and recommendations
• Perform any additional job duties as requested by management to contribute to the overall success of the organization

Requirements

Required Skills and Abilities for Network Engineer Tier 2

• Proven hands-on network engineering experience
• Advanced knowledge of routing, switching, Firewalls and Wireless technologies
• Deep understanding of networking protocols
• Solid understanding of OSI or TCP/IP model
• Experience with network diagnostic, monitoring, and analysis tools - 3 +years
• Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
• Hands‑on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
• Ability to work independently and as part of a team
• Strong problem‑solving skills and attention to detail
• Excellent communication and documentation skills
• Ability to manage multiple clients and prioritize tasks effectively

Education and Experience:

• 3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
• Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
• Experience with troubleshooting complex hardware, software, and network issues
• Familiarity with virtualization technologies (VMware, Hyper‑V) and cloud computing platforms (AWS, Azure)