L1/L2 Support Engineers

WellNetworks (Private) Limited; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

WellNetworks (Private) Limited is seeking a Technical Support Specialist in Lahore, Pakistan, to provide support via calls, emails, and tickets. The ideal candidate will have 1–3 years of experience in ISP or NOC environments, or be a fresh CCNA applicant. A Bachelor's degree in IT, Computer Science, or Telecom is essential, along with strong troubleshooting and communication skills. Shift work is required.

Qualifications

• 1–3 years of experience in ISP/NOC roles.
• Fresh CCNA candidates are welcome to apply.
• Must be willing to work in shifts.

Responsibilities

• Provide technical support via calls, emails, and tickets.
• Troubleshoot and escalate internet/network issues.

Skills

Troubleshooting

Communication skills

Networking knowledge

Education

Bachelor’s in IT/CS/Telecom

Job description

Responsibilities:

• Provide technical support via calls, emails, and tickets.
• Troubleshoot and escalate internet/network issues.

Qualifications:

• 1–3 years ISP/NOC experience.
• Fresh CCNA candidates may apply.
• Willing to work in shifts.
• Bachelor’s in IT/CS/Telecom (or equivalent).
• Good knowledge of networking (IP, DNS, VLANs, BGP/OSPF).
• Strong troubleshooting and communication skills.