Technical Support Engineer

Sangfor Technologies; Islamabad; On-site; PKR 1,800,000 - 2,800,000; Full time

Job summary

Sangfor Technologies is seeking an on-site Technical Support Engineer based in Islamabad to provide direct technical assistance to customers. The role includes conducting POCs, demonstrations, and technical exchanges, while tracking and resolving issues and training partners and customers.

The ideal candidate will have a minimum of 2 years in IT as a technical engineer, strong TCP/IP knowledge, and experience with firewall/UTM and security technologies.

Qualifications

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.
• Minimum of 2 years in IT industry as technical engineer with solid knowledge of network best practices.
• Thorough understanding of TCP/IP, including common protocols, applications, routing, and OSI Model.
• Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies; familiarity with main network equipment brands.
• Certifications such as CCNA or CCNP are helpful and desirable.
• Excellent oral and written communication skills.

Responsibilities

• Face-to-face engagement (on-site support) with Customer to provide Technical Support.
• Assist on POC, Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.
• Provide technical support by phone, email and other remote means.
• Provide training to internal and external end users/partners.

Skills

TCP/IP

Network Security

Analytical thinking

Problem-solving

Communication skills

On-site support

Education

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Engineering (Computer/Telecommunication)

Tools

Cisco

Juniper

Fortinet

Aruba

Ruckus

Riverbed

Bluecoat

Job description

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users/partners.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

Excellent oral and written communication skills.