Tech Support Specialist: Fast-Paced IT Helpdesk in Multan

TransaLink; Multan; On-site; PKR 2,781,000 - 3,399,000; Full time

Job summary

TransaLink is seeking a Technical Support Specialist in Multan to provide technical assistance to clients, troubleshoot hardware and software issues, and set up computer systems. The role includes maintaining network systems and documenting support requests.

The ideal candidate will have at least 1 year of IT experience, strong communication and customer service skills, and the ability to work in a fast-paced environment.

Qualifications

• 1 year or more IT experience.
• Strong knowledge of computer systems, hardware, and software.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and multi-task.
• Networking concepts knowledge preferred.
• Bachelor's degree in CS or related field preferred but not required.

Responsibilities

• Provide technical support to customers via phone, email, or in person.
• Troubleshoot hardware and software issues.
• Install and configure computer systems.
• Set up and maintain network systems.
• Document support requests and resolutions.
• Train customers on new hardware or software.
• Collaborate with team members to resolve complex issues.

Skills

Customer service

Troubleshooting

Communication

Hardware knowledge

Software knowledge

Networking concepts

Education

Bachelor's degree in Computer Science or related field

Job description

TransaLink is seeking a Technical Support Specialist in Multan to provide technical assistance to clients, troubleshoot hardware and software issues, and set up computer systems. The role includes maintaining network systems and documenting support requests.

The ideal candidate will have at least 1 year of IT experience, strong communication and customer service skills, and the ability to work in a fast-paced environment.