Computer Support Specialist — Troubleshooting & Training

SnapReach Media; Karachi Division; On-site; PKR 3,657,000 - 4,381,000; Full time

Job summary

SnapReach Media in Karachi invites applications for a Computer Support Specialist. You will provide technical support to clients by phone, email, or in person; troubleshoot hardware and software issues; install and configure systems; maintain existing setups; train users on new technology; and stay current with industry trends.

Strong communication and proactive, team-oriented work are essential. 2+ years of relevant experience preferred; visa sponsorship available for the right candidate.

Qualifications

• 2+ years of experience in a similar role.
• Knowledge of computer hardware, software, networking, and operating systems.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and creativity under pressure.
• Ability to work both independently and in a team.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide technical support to clients via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues.
• Install and configure new computer systems and software.
• Maintain and update existing computer systems.
• Train clients on how to use new technology or software.
• Keep track of client support requests and resolutions.
• Collaborate with other team members to improve processes and procedures.
• Stay updated on new technology trends and advancements in the industry.

Skills

Computer hardware

Computer software

Networking

Operating systems

Communication skills

Problem-solving

Independent work

Teamwork

Detail-oriented

Education

Bachelor's degree in Computer Science or related field

Job description

SnapReach Media in Karachi invites applications for a Computer Support Specialist. You will provide technical support to clients by phone, email, or in person; troubleshoot hardware and software issues; install and configure systems; maintain existing setups; train users on new technology; and stay current with industry trends.

Strong communication and proactive, team-oriented work are essential. 2+ years of relevant experience preferred; visa sponsorship available for the right candidate.