SysOps Intern

GoSaaS, Inc.; Pakistan; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive salary

Bi-annual increments

Annual bonus

Fuel Allowance

Internet Allowance

Comprehensive medical benefits

Provident fund

Job summary

GoSaaS is seeking a motivated SysOps Intern to join our team as the first line of defense for technical inquiries. You will deliver front-line L1 support, triage incidents, and assist with basic troubleshooting while gaining exposure to broader infrastructure initiatives.

The role requires a Bachelor's degree in CS or equivalent and a strong desire to learn. You’ll work with Oracle Cloud technologies and collaborate with diverse clients across industries in Pakistan.

Qualifications

• Strong problem-solving and logical thinking skills.
• Eagerness to learn and improve with feedback.
• Ability to communicate clearly and effectively.

Responsibilities

• L1 Technical Support: Deliver front-line support to users and clients, managing incoming system alerts, end-user inquiries, and technical incidents.
• Ticket Management & Troubleshooting: Perform initial triage, basic troubleshooting, issue categorization, and timely resolution or escalation according to SLAs.
• Client & Internal Communication: Provide clear, professional, and empathetic written and verbal status updates to client contacts and internal team members.
• Secondary Support Initiatives: Assist with cross-functional team projects, routine system maintenance, and documentation efforts during lower-volume periods.
• Task Prioritization: Efficiently balance primary L1 support commitments alongside secondary internal assignments and project tasks.

Skills

Problem solving

Willingness to learn

Communication

Education

Bachelor's degree in Computer Science

Job description

Job Description:

Who We Are:

GoSaaS is a global leading Oracle partner specializing in the implementation of SaaS solutions. We are headquartered in the USA with additional offices in Canada, Malaysia, Pakistan and India. Our consistent ranking among USAs fastest-growing companies and Fortune 5000 recognition for three consecutive years attest to our commitment to innovation and customer satisfaction. We specialize in on-premises to cloud migrations, implementations, customizations, and integrations of Oracle Cloud for medium to large enterprises in the life sciences, semiconductor, and high-tech manufacturing industries.

We are a team of passionate engineers focused on developing the next generation of products and solutions in collaboration with our customers. We provide a challenging and supportive environment where employees can nurture and grow their careers.

We are looking for motivated SysOps Interns to join our team and provide critical Level 1 (L1) technical support. In this role, you will act as the first line of defense for technical inquiries, ensure efficient ticket routing, and maintain smooth operations. During lower-volume periods, you will also gain exposure to additional infrastructure and support initiatives across our broader team.

Job Responsibilities:

• L1 Technical Support (Primary): Deliver front-line support to users and clients, managing incoming system alerts, end-user inquiries, and technical incidents.
• Ticket Management & Troubleshooting: Perform initial triage, basic troubleshooting, issue categorization, and timely resolution or escalation according to established Service Level Agreements (SLAs).
• Client & Internal Communication: Provide clear, professional, and empathetic written and verbal status updates to client contacts and internal team members.
• Secondary Support Initiatives: Assist with cross-functional team projects, routine system maintenance, and documentation efforts during lower-volume periods.
• Task Prioritization: Efficiently balance primary L1 support commitments alongside secondary internal assignments and project tasks.
  

Must-Have Skills:

• Strong problem-solving and logical thinking skills
• Eagerness to learn and improve with feedback
• Ability to communicate clearly and effectively

Qualification:

Bachelors degree in Computer Science or equivalent

What We Offer:

At GoSaaS, we invest in the personal development and growth of every individual because we know that our success is built on the drive and passion of our people.

Key benefits that we offer to our people include:

• Competitive salary and comprehensive benefits package
  • Bi-annual increments
  • Annual bonus
  • Fuel Allowance
  • Internet Allowance
  • Comprehensive medical benefits
  • Generous provident fund contribution
• Opportunity to work with the latest Oracle Cloud technologies
• Collaboration with diverse clients across various industries

To learn more about GoSaaS, visit: https://www.gosaas.ai/