Salesforce & ServiceNow Support Intern

Business Solutions and Servcies; Lahore; On-site; PKR 167,000 - 279,000; Full time

Job summary

Business Solutions & Services (BSS) is seeking motivated interns for our CRM Support team. The internship offers a clear path toward a full-time role, progressing from basic support tickets to advanced technical support and development.

As a Salesforce & ServiceNow Support Intern, you will assist international clients across APAC, CIS, LATAM, Europe and the USA, becoming their first point of contact for support-related queries and gaining exposure to ITSM-based processes.

Qualifications

• Fresh graduates or final-year students eligible.
• Strong verbal and written communication.
• Interest in technology and CRM systems.
• Willingness to learn Salesforce, ServiceNow, and ITSM processes.
• Internship leading to full-time opportunity based on performance.

Responsibilities

• Provide support for Salesforce and ServiceNow CRM platforms.
• Manage and respond to client tickets using ITSM processes.
• Communicate with clients regularly and provide timely updates.
• Troubleshoot basic system and user-related issues.
• Escalate complex incidents to appropriate support level.
• Document issues, resolutions and client requirements.
• Assist with configuration, technical support and development tasks as you progress.

Skills

Communication skills

Interest in technology

Problem-solving skills

Client interaction

Willingness to learn Salesforce

Education

Fresh graduates / final-year students

Tools

Salesforce

ServiceNow

ITSM

Job description

Business Solutions & Services (BSS) is looking for motivated interns to join our CRM Support team. This internship offers a clear career path toward a full-time role, with progression from basic support tickets to advanced technical support and development.

Role Overview

As a Salesforce & ServiceNow Support Intern, you will support international clients using ITSM-based ticketing processes. You will engage with clients from APAC, CIS, LATAM, Europe and the USA, becoming one of their first points of contact for support-related queries.

Key Responsibilities

• Provide support for Salesforce and ServiceNow CRM platforms.
• Manage and respond to client tickets using ITSM processes.
• Communicate with clients regularly and provide timely updates.
• Troubleshoot basic system and user-related issues.
• Escalate complex incidents to the appropriate support level.
• Document issues, resolutions and client requirements.
• Assist with configuration, technical support and development tasks as you progress.

Support Levels and Career Growth

• L1 Support: Basic ticket handling, user assistance and initial troubleshooting.
• L2 Support: Incident investigation, system-level troubleshooting and configuration support.
• L3 Support: Advanced technical support, development, integrations and complex issue resolution.

The role is designed as a long-term career track, allowing interns to grow from handling basic tickets to providing development-related support for global clients.

Requirements

• Good verbal and written communication skills.
• Strong interest in technology, CRM systems and client support.
• Basic technical and problem-solving skills.
• Ability to communicate confidently with international clients.
• Willingness to learn Salesforce, ServiceNow and ITSM processes.
• Fresh graduates and final-semester students are encouraged to apply.
• Internship leading to a full-time job based on performance.