Support Manager – Enterprise IT & OEM Services

SI Global E-Shop; Karachi Division; On-site; PKR 1,000,000 - 2,000,000; Full time

Job summary

SI Global E-Shop is hiring a Support Manager – Enterprise IT & OEM Services to lead L1–L3 IT support for enterprise clients, coordinate OEM/vendor activities, and drive SLA/KPI compliance. You will manage incident resolution, infrastructure support, and vendor performance reporting, with focus on servers, storage, networking, and security solutions.

Based in Karachi Division, Sindh, Pakistan, this full-time role requires mid-senior level experience and a strong ability to coordinate across teams

Responsibilities

• Manage L1–L3 IT support for enterprise clients
• Handle OEM/vendor coordination, escalations, and RMA processes
• Ensure SLA/KPI compliance and service quality
• Lead critical incident resolution and infrastructure support
• Support servers, storage, networking, and security solutions
• Maintain vendor relationships and prepare performance reports

Job description

Support Manager – Enterprise IT & OEM Services

Join to apply for the Support Manager – Enterprise IT & OEM Services role at SI Global E-Shop

Manage L1–L3 IT support for enterprise clients Handle OEM/vendor coordination, escalations, and RMA processes Ensure SLA/KPI compliance and service quality Lead critical incident resolution and infrastructure support Support servers, storage, networking, and security solutions Maintain vendor relationships and prepare performance reports

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industry

• Retail Appliances, Electrical, and Electronic Equipment

Location

• Karachi Division, Sindh, Pakistan

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