Junior .NET Support Engineer: Troubleshoot, Fix & Grow

Albi; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

Ownership of production issues

Mentorship from experienced engineers

Career progression

Collaborative team culture

US-hours aligned schedule

Job summary

Albi, a fast-growing SaaS company, is seeking a Support Engineer to join the Karachi team. You will troubleshoot, fix, and resolve customer issues, focusing on production-impacting problems with guidance from senior engineers.

The role emphasizes ownership, strong English communication, and collaboration with Support Specialists and QA. US business hours alignment is expected, with a growth-focused environment.

Qualifications

• 2+ years of professional experience in technical support, application support, or software engineering.
• Working knowledge of .NET / C#, including debugging and fixing bugs.
• Strong SQL skills with ability to write joins, filters, and perform data analysis.
• Experience or exposure to bulk data operations with emphasis on data integrity.
• Solid troubleshooting and analytical problem-solving abilities.
• Ownership and accountability for customer-impacting issues.

Responsibilities

• Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported issues.
• Diagnose root causes by analyzing application behavior, logs, and data.
• Implement .NET-based code fixes for low-to-medium complexity issues following processes.
• Write and execute SQL queries, including safe bulk operations.
• Reproduce issues in lower environments and validate fixes before deployment.
• Own assigned support cases end-to-end with clear communication and resolution.
• Escalate complex/high-risk issues to senior engineers with analysis and proposed solutions.
• Collaborate with engineering and QA to ensure fixes are tested and released.
• Document fixes, root causes, and preventive steps in knowledge bases.
• Participate in shift handovers to ensure continuity across time zones.
• Continuously build technical product and tooling expertise.

Skills

.NET / C#

SQL

Troubleshooting

Data analysis

Ownership

Communication

Production systems

Education

Bachelor's degree in Computer Science or related field

Tools

REST APIs

CI/CD

Zendesk

Jira

Freshdesk

Job description

Albi, a fast-growing SaaS company, is seeking a Support Engineer to join the Karachi team. You will troubleshoot, fix, and resolve customer issues, focusing on production-impacting problems with guidance from senior engineers.

The role emphasizes ownership, strong English communication, and collaboration with Support Specialists and QA. US business hours alignment is expected, with a growth-focused environment.