Product Experience Analyst - Karachi

US Mobile; Karachi Division; On-site; PKR 800,000 - 1,400,000; Full time

Benefits offered by this job

Health coverage

Free meals & drinks

Vibrant startup culture

Job summary

US Mobile is seeking a Product Experience Analyst in Karachi to bridge customers with internal teams and define a comprehensive CX strategy. You will collaborate across departments to optimize processes, products, and technology, driving improved customer satisfaction.

The role focuses on analyzing feedback, iterating on customer experiences, and maintaining a human-centered approach aligned with our brand values.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer‑centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross‑functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human‑centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Strong communication skills

Empathy

Customer-centric mindset

Team collaboration

Willingness to learn

Education

Bachelor’s degree in a relevant field

Job description

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world‑class engineering, best‑in‑class user experience, and features that will define the next generation of connectivity.

At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.

We’re a venture‑backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest‑growing private companies in America, and we’re looking for someone exceptional to join our team. We are seeking a passionate and customer‑centric individual to join our team as a Product Experience Analyst in Karachi. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross‑functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human‑centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Requirements

• Bachelor’s degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer‑centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

What We Offer

• Comprehensive Health Coverage: Medical plans to keep you and your family covered.
• Free Meals & Drinks: Enjoy complimentary food and beverages to keep you energized.
• Vibrant Startup Culture: Work in an agile, innovative, and supportive environment that encourages growth and flexibility. We deeply care about our customers and employees alike.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.