Strategic Technical Account Manager Proactive Tech Advocate

ProducePay; Pakistan; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Motive is seeking an experienced Technical Account Manager (TAM) to support its Global Technical Support organization. You will manage a book of accounts, perform proactive reviews, handle escalated cases, and collaborate with engineering and product teams to improve performance and customer outcomes.

The role emphasizes white-glove service, executive communication, and a strong focus on root-cause analysis to drive improvements across customers' environments.

Qualifications

• 2+ years in technical support or equivalent account ownership.
• Ability to assess bespoke, complex configurations affecting usability.
• Experience handling escalations and providing clear stakeholder updates.
• Strong analytical and problem-solving skills under pressure.

Responsibilities

• Resolve technical issues by coordinating with Product and Engineering.
• Trace root causes of data errors and report to Engineering.
• Create and run SQL queries to identify issues across accounts.
• Serve as primary technical contact for strategic/enterprise accounts.
• Own the resolution of cases end-to-end and ensure customer satisfaction.
• Proactively communicate with customers and provide status updates.

Skills

SQL

Python

APIs

Root Cause Analysis

Customer Communication

Data Dog

Education

Bachelor's in Computer Science or Engineering

Tools

DataDog

Job description

Motive is seeking an experienced Technical Account Manager (TAM) to support its Global Technical Support organization. You will manage a book of accounts, perform proactive reviews, handle escalated cases, and collaborate with engineering and product teams to improve performance and customer outcomes.

The role emphasizes white-glove service, executive communication, and a strong focus on root-cause analysis to drive improvements across customers' environments.