Strategic Technical Account Leader

ProducePay; Pakistan; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support team. You will bridge relationship management with high-level problem solving, auditing account health, and mentoring engineers within your segment.

You will serve as a strategic partner, overseeing environment health through feature consultations, escalations, and tailored training. You will drive root-cause analysis and translate findings into actionable improvements for customers.

Qualifications

• 1-2 years of experience in Technical Support with a history of strong performance.
• Willingness to participate in on-call rotation and working outside standard hours.

Responsibilities

• Own end-to-end resolution of escalated cases and ensure premium customer experience.
• Collaborate with Product and Engineering to implement fixes with minimal user disruption.
• Create SQL-based queries to identify and address emerging technical issues.
• Monitor account health and advocate for customers in beta programs.

Skills

SQL

API Troubleshooting

Root Cause Analysis

Data Analysis

Education

Bachelor's degree in Computer Science or Engineering

Tools

Firmware tools

Change management

Job description

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support team. You will bridge relationship management with high-level problem solving, auditing account health, and mentoring engineers within your segment.

You will serve as a strategic partner, overseeing environment health through feature consultations, escalations, and tailored training. You will drive root-cause analysis and translate findings into actionable improvements for customers.