Strategic Technical Account Manager

Motive; Pakistan; On-site; PKR 1,400,000 - 2,600,000; Full time

Job summary

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support team. You will manage a book of strategic accounts, resolve technical issues, and communicate with customers at executive levels to ensure success and renewal.

In this role you will collaborate with Product and Engineering, build SQL queries, and perform root cause analysis while maintaining a proactive support posture across enterprise accounts.

Qualifications

• 2+ years of experience in Technical Support or equivalent account ownership.
• Strong communication skills across channels and senior stakeholders.
• Experience with complex configurations and integrations.

Responsibilities

• Resolve technical issues with minimal user disruption by coordinating with Product and Engineering.
• Investigate and report root cause of errors and data inconsistencies to Engineering.
• Build and execute SQL queries to identify problem areas across accounts.
• Serve as primary technical contact for a group of strategic accounts.
• Own case resolution end-to-end and ensure high customer satisfaction.
• Maintain proactive updates on releases and customer environments.

Skills

Technical account management

Customer communication

Root cause analysis

SQL queries

Python

APIs

DataDog

On-call support

Education

Computer Science or Engineering degree

Tools

SQL

Python

APIs

DataDog

Job description

Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support team. You will manage a book of strategic accounts, resolve technical issues, and communicate with customers at executive levels to ensure success and renewal.

In this role you will collaborate with Product and Engineering, build SQL queries, and perform root cause analysis while maintaining a proactive support posture across enterprise accounts.