Strategic Technical Account Manager

Motive; Pakistan; On-site; PKR 1,200,000 - 2,500,000; Full time

Job summary

Motive is seeking a Technical Account Manager (TAM) to join our Global Technical Support organization, bridging relationship management and high-level problem solving for premier customers. You will champion account health, mentor Technical Support Engineers, and translate findings into actionable insights.

You’ll collaborate with Product and Engineering to drive product improvements, resolve complex issues, and champion the customer voice across teams, ensuring seamless upgrades and tailored

Qualifications

• Experience in Technical Support with permanent employment status.
• Demonstrated proactive, above-and-beyond performance.
• Strong communication and collaboration across teams.

Responsibilities

• Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts.
• Build proactive partnerships and maintain technical documentation.
• Collaborate with Product and Engineering to implement fixes with minimal user disruption.
• Own end-to-end resolution of escalated cases for premium customers.
• Create SQL-based queries to identify and address emerging issues.

Skills

English fluency

SQL proficiency

Root cause analysis

Education

Technical degree in Computer Science or Engineering

Tools

SQL

Log parsing

APIs

Job description

Motive is seeking a Technical Account Manager (TAM) to join our Global Technical Support organization, bridging relationship management and high-level problem solving for premier customers. You will champion account health, mentor Technical Support Engineers, and translate findings into actionable insights.

You’ll collaborate with Product and Engineering to drive product improvements, resolve complex issues, and champion the customer voice across teams, ensuring seamless upgrades and tailored