Remote Support Account Manager — Customer Advocate

Gomotive; Pakistan; Remote; PKR 1,500,000 - 2,100,000; Full time

Job summary

Motive is seeking an experienced Support Account Manager (SAM) to join our Global Technical Support organization. You will coordinate across customers and internal teams to ensure visibility, progress, and timely resolution of support cases.

In this role, you will manage a portfolio of accounts, monitor case health, and drive accountability while communicating updates to customers. The ideal candidate thrives in fast-paced environments and demonstrates ownership and strong communication skills.

Qualifications

• At least one year of experience in Technical Support, Customer Support, or a similar customer-facing role.
• Strong written and verbal communication, with ability to explain technical concepts to varied audiences.
• Demonstrated ownership, accountability, and case management discipline.

Responsibilities

• Act as the primary contact for a portfolio of customer accounts.
• 2
• Own end-to-end case management and drive progress.
• 3
• Coordinate with TSEs, TAMs, AMs, and cross-functional teams to unblock issues.
• 4
• Maintain case hygiene with accurate documentation and updates.
• 5
• Engage customers via email and meetings to set expectations and provide updates.
• 6
• Identify risks, trends, and recurring issues, escalating as needed.

Skills

Account management

Customer support

Communication

Multi-tasking

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Jira

Slack

Redash

Spreadsheets

Job description

Motive is seeking an experienced Support Account Manager (SAM) to join our Global Technical Support organization. You will coordinate across customers and internal teams to ensure visibility, progress, and timely resolution of support cases.

In this role, you will manage a portfolio of accounts, monitor case health, and drive accountability while communicating updates to customers. The ideal candidate thrives in fast-paced environments and demonstrates ownership and strong communication skills.