Strategic Client Success Lead

NielsenIQ; Karachi Division; On-site; PKR 2,009,000 - 3,348,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ Brandbank is seeking a Customer Success Executive to cultivate strong relationships with key customers, understand their goals, and ensure they derive maximum value from Brandbank and Etilize solutions. You will proactively engage with customers, provide training and support, and identify opportunities for growth.

You will support Tier 2 customers, track usage, and collaborate with Commercial, Sales Enablement, and PTO to ensure adoption, retention, and satisfaction across the product

Qualifications

• Some experience in customer facing roles.
• Customer-driven attitude and strong experience in working in B2B customer-facing role(s).
• Ability to deliver quickly in a fast-paced environment and independently overcome challenges.
• A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.
• Strong problem-solving abilities and the capacity to meet deadlines consistently.

Responsibilities

• Maintain ongoing support and development of Tier 2 customers through implementing the Customer Success strategy.
• Build strong relationships with customers, understand their needs and goals, and ensure value from the offerings.
• Provide training and support, and identify opportunities for upselling and cross-selling where appropriate.
• Collaborate with Commercial, Sales Enablement, and PTO to ensure a seamless customer experience.
• Track customer usage against allowances and report adoption metrics to drive continuous improvement, including NPS improvements.
• Act as customer advocate within the company to influence product development and service improvements.

Skills

Customer-facing

Relationship management

Communication skills

Problem solving

Job description

NielsenIQ Brandbank is seeking a Customer Success Executive to cultivate strong relationships with key customers, understand their goals, and ensure they derive maximum value from Brandbank and Etilize solutions. You will proactively engage with customers, provide training and support, and identify opportunities for growth.

You will support Tier 2 customers, track usage, and collaborate with Commercial, Sales Enablement, and PTO to ensure adoption, retention, and satisfaction across the product