Senior Retail Success & Analytics Partner (MEA)

NIQ for Digital Commerce; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Retail Customer Success Manager to partner with major regional retail clients across MEA, driving analytics‑driven client experiences and leading onboarding and transformation initiatives.

You will lead QBRs, manage escalations, and collaborate with cross-functional teams to deliver best‑in‑class value. A proven track record in stakeholder management and revenue growth is essential.

Qualifications

• 5-8 years of experience in CPG, retail, market research, or analytics‑driven roles.
• Strong experience managing regional/global retail accounts.
• Deep expertise in analytics solutions (POS, Panel or SA&I).
• Proven track record in senior stakeholder management and complex client leadership.
• Strong consultative mindset and strategic problem-solving skills.
• Demonstrated success in revenue growth and client expansion.
• Experience with JBP, NPS, and value-based selling.
• Excellent presentation and storytelling skills.
• Ability to lead cross-functional teams in a matrix environment.
• Master’s degree (MBA preferred).

Responsibilities

• Act as senior relationship owner for key retail clients and manage executive-level engagement.
• Identify and engage senior stakeholders across client organizations; build relationships and sales opportunities.
• Partner with APP RV Account Directors/Senior Managers to define and execute strategic service direction and support renewal.
• Lead onboarding and transformation processes.
• Lead Quarterly Business Reviews (QBR) and Top to Top client reviews.
• Drive client satisfaction through structured NPS programs and governance.
• Collaborate with cross-functional teams to ensure best-in-class delivery.
• Serve as the single point of ownership for escalations and governance.
• Identify and convert growth opportunities based on client needs and NIQ’s portfolio.
• Elevate partnership opportunities and manage strategic communications.
• Mentorship and coaching of internal teams to generate leads and expand partnerships.
• Support renewals, RFPs, and commercial proposals.
• Demonstrate ownership of revenue growth and pipeline health.

Skills

Stakeholder management

Retail accounts

Analytics proficiency

Revenue growth

Cross-functional leadership

MBA preferred

Education

MBA preferred

Master’s degree

Job description

NIQ is seeking a Retail Customer Success Manager to partner with major regional retail clients across MEA, driving analytics‑driven client experiences and leading onboarding and transformation initiatives.

You will lead QBRs, manage escalations, and collaborate with cross-functional teams to deliver best‑in‑class value. A proven track record in stakeholder management and revenue growth is essential.