Strategic Retail Success Partner

Nabla; Lahore; On-site; PKR 16,644,000 - 33,287,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Retail Customer Success Manager to act as a strategic partner to key retail clients in MEA across the region, delivering an analytics-driven client experience and leading high-impact engagements. You will own executive relationships, define strategic service directions, and drive renewals and growth with cross‑functional teams.

Ideal candidates bring 5–8 years in CPG/retail analytics, strong stakeholder management, and a proven track record in revenue growth, with MBA preferred.

Qualifications

• 5-8 years of experience in CPG, retail, market research, or analytics‑driven roles.
• Strong experience managing regional/global retail accounts.
• Deep expertise in analytics solutions (POS, Panel or SA&I).
• Proven track record in senior stakeholder management and complex client leadership.
• Strong consultative mindset and strategic problem‑solving skills.
• Demonstrated success in revenue growth and client expansion.
• Experience with JBP, NPS, and value‑based selling.
• Excellent presentation and storytelling skills.
• Ability to lead cross‑functional teams in a matrix environment.

Responsibilities

• Act as senior relationship owner for key retail clients, managing executive‑level engagement.
• Identify and engage senior stakeholders across client organizations and build client relationships.
• Define and execute strategic service direction and support renewal with senior managers.
• Lead onboarding and transformation processes.
• Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.
• Drive client satisfaction through structured NPS programs and proactive governance.
• Collaborate with cross‑functional teams to ensure best‑in‑class delivery.
• Serve as the single point of ownership for escalations and governance.
• Identify and convert growth opportunities based on client needs and NIQ’s portfolio.
• Mentorship and coaching of internal teams to generate leads and expand partnerships.
• Support renewals, RFPs, and commercial proposals.
• Demonstrate ownership of revenue growth and pipeline health.

Skills

Stakeholder management

Senior client leadership

Strategic problem solving

Revenue growth

Cross-functional leadership

Education

MBA or equivalent (preferred)

Job description

NIQ is seeking a Retail Customer Success Manager to act as a strategic partner to key retail clients in MEA across the region, delivering an analytics-driven client experience and leading high-impact engagements. You will own executive relationships, define strategic service directions, and drive renewals and growth with cross‑functional teams.

Ideal candidates bring 5–8 years in CPG/retail analytics, strong stakeholder management, and a proven track record in revenue growth, with MBA preferred.