Strategic Client Delivery & Onboarding Specialist

Standard Chartered; Karachi Division; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & development opportunities

Job summary

Standard Chartered in Karachi seeks a dedicated onboarding professional to support Corporate & Institutional Banking clients. You will work with Relationship Managers, Product Sales, and Operations to resolve channel issues, on-board new clients, and ensure compliant CDD and account setup.

Responsibilities include delivering high-quality service, driving process improvements, and managing documentation and channel activation across Straight2Bank and related services.

Qualifications

• Experience with Customer Due Diligence (CDD) and regulatory onboarding processes.
• Ability to support Corporate & Institutional Banking client onboarding and channel setups.
• Strong attention to documentation quality and compliance controls.

Responsibilities

• Deliver excellent service against service standards and low error rates.
• Drive continuous improvement of operational efficiency and process effectiveness.
• Provide quality support to Relationship Managers on documentation matters.
• Support channel activation and onboarding for Straight2Bank and TB-related processes.
• Onboard new clients, create and review CDD outputs, and ensure regulatory compliance.
• Escalate compliance requirements and enforce internal controls and policies.
• Collaborate with onshore and hub teams to enable fast system setups.

Skills

CDD processing

Channel onboarding

Risk & compliance

Documentation accuracy

Client relationship support

Job description

Standard Chartered in Karachi seeks a dedicated onboarding professional to support Corporate & Institutional Banking clients. You will work with Relationship Managers, Product Sales, and Operations to resolve channel issues, on-board new clients, and ensure compliant CDD and account setup.

Responsibilities include delivering high-quality service, driving process improvements, and managing documentation and channel activation across Straight2Bank and related services.