Client Delivery & Onboarding Specialist

Standard Chartered; Karachi Division; On-site; PKR 1,500,000 - 2,700,000; Full time

Benefits offered by this job

Fair Pay Charter & benefits

Flexible working options

Wellbeing and learning programs

Continuous learning culture

Job summary

Standard Chartered is seeking a service-partner to collaborate with Relationship Managers, Product Sales, Operations and other internal stakeholders to resolve client channel issues and identify opportunities to enhance service quality for our Corporate & Institutional Banking clients in Pakistan. The role focuses on onboarding, CDD, and channel activation across Straight2Bank and related processes.

You will ensure compliance with policy and regulatory requirements while driving process

Responsibilities

• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Provide quality support and advice to Relationship Managers within all lending units on all documentation related matters, including origination of documentation for customers where required
• Deliver excellent service and advice to Corporate & Institutional Banking clients in all interactions for channel activation pre-transactional enquiries/setup, trainings and other channel related issues
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Perform all relevant onboarding processes
• Creation of Customer Due Diligence (CDD) for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding activities
• Drive GIC and network onboarding processes
• Conduct checks on CDD as applicable
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Deliver excellent service and advice to Corporate & Institutional Banking clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
• Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking clients; including internal setups e.g. for Client Access, Transaction Banking implementation testing setups, various internal operations unit’s setups relevant to channels activation
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
• Report any deviation to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
• Ensure strong due diligence on document safekeeping and data confidentiality
• Ensure correctness of documentation prior to any dispensation from the Bank
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls

Job description

Standard Chartered is seeking a service-partner to collaborate with Relationship Managers, Product Sales, Operations and other internal stakeholders to resolve client channel issues and identify opportunities to enhance service quality for our Corporate & Institutional Banking clients in Pakistan. The role focuses on onboarding, CDD, and channel activation across Straight2Bank and related processes.

You will ensure compliance with policy and regulatory requirements while driving process