Sr. Manager Relationship Sales

DHL Group; Karachi Division; On-site; PKR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Career development

International environment

Leadership opportunities

Continuous learning

Benefits program

Job summary

DHL Group in Karachi, Pakistan, seeks a Senior Leader to head Relationship Sales for DHL Express Pakistan. You will drive revenue growth, customer retention and portfolio expansion by guiding a high-performing sales team and engaging CEOs and senior decision-makers.

The role demands 10+ years in B2B sales, strong leadership, strategic thinking and a proven track record in large-scale commercial environments. Expect an international, fast-paced setting and significant stakeholder interaction.

Qualifications

• Bachelor's degree required; MBA or equivalent postgraduate qualification preferred.
• Excellent communication, negotiation and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Ability to lead teams and drive performance in a fast-paced, target-driven commercial environment.
• Strong commercial and financial acumen with experience managing sales performance, forecasts and business plans.

Responsibilities

• Lead the Relationship Sales business for DHL Express Pakistan, delivering sustainable revenue growth, customer retention, portfolio expansion and market share gains.
• Develop and execute the national Relationship Sales strategy to achieve country revenue, shipment and profitability targets.
• Lead and develop a high-performing sales organization through effective coaching, performance management, succession planning and capability development.
• Manage Area Sales Managers and their teams, ensuring strong execution of customer acquisition, retention and penetration strategies across assigned territories and customer segments.
• Build and maintain strong relationships with CEOs, business owners, Managing Directors and senior decision-makers within key customer organizations.
• Drive the acquisition of high-value customers and competitor accounts through structured sales management and targeted business development initiatives.
• Identify opportunities to increase customer penetration, share-of-wallet and long-term customer value across the existing customer portfolio.
• Monitor market trends, competitive activities and customer behaviour to identify growth opportunities and proactively address business risks.
• Ensure disciplined execution of DHL's Global Sales Process through effective pipeline management, forecasting, opportunity management and sales planning.
• Drive sales productivity and performance through data-driven decision making, territory optimization and focused commercial execution.
• Collaborate closely with Customer Service, Operations, Finance and other support functions to deliver an exceptional customer experience.
• Ensure strong commercial governance through regular business reviews, forecast accuracy, sales reporting and performance management.
• Build a culture of accountability, customer focus and commercial excellence across the Relationship Sales organization.

Skills

Communication

Negotiation

Stakeholder management

Analytical thinking

Problem solving

Data-driven decisions

Team leadership

Sales forecasting

Business planning

Financial acumen

Education

Bachelor's degree

MBA or equivalent

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Lead the Relationship Sales business for DHL Express Pakistan, delivering sustainable revenue growth, customer retention, portfolio expansion and market share gains.
• Develop and execute the national Relationship Sales strategy to achieve country revenue, shipment and profitability targets.
• Lead and develop a high-performing sales organization through effective coaching, performance management, succession planning and capability development.
• Manage Area Sales Managers and their teams, ensuring strong execution of customer acquisition, retention and penetration strategies across assigned territories and customer segments.
• Build and maintain strong relationships with CEOs, business owners, Managing Directors and senior decision-makers within key customer organizations.
• Drive the acquisition of high-value customers and competitor accounts through structured sales management and targeted business development initiatives.
• Identify opportunities to increase customer penetration, share-of-wallet and long-term customer value across the existing customer portfolio.
• Monitor market trends, competitive activities and customer behaviour to identify growth opportunities and proactively address business risks.
• Ensure disciplined execution of DHL's Global Sales Process through effective pipeline management, forecasting, opportunity management and sales planning.
• Drive sales productivity and performance through data-driven decision making, territory optimization and focused commercial execution.
• Collaborate closely with Customer Service, Operations, Finance and other support functions to deliver an exceptional customer experience.
• Ensure strong commercial governance through regular business reviews, forecast accuracy, sales reporting and performance management.
• Build a culture of accountability, customer focus and commercial excellence across the Relationship Sales organization.

YOUR PROFILE

• Bachelor's degree required. MBA or equivalent postgraduate qualification preferred.
• 10+ years of B2B sales and commercial leadership experience within logistics, transportation, supply chain, technology, FMCG, banking or other solution-based industries.
• Minimum 5 years of experience leading large sales teams through multiple layers of management.
• Proven track record of delivering revenue growth through customer acquisition, customer retention and portfolio expansion.
• Demonstrated ability to engage and influence CEOs, business owners and senior decision-makers within medium and large organizations.
• Strong experience in leading, coaching and developing high-performing commercial teams.
• Strong commercial and financial acumen with experience managing sales performance, forecasts and business plans.
• Excellent communication, negotiation and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Ability to lead teams and drive performance within a fast-paced, target-driven commercial environment.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Opportunity to lead one of the largest sales organizations within DHL Express Pakistan.
• Continuous learning and leadership development opportunities.
• Multifarious benefit program.